Remote Driver Support & Operations Manager

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive remote salary

Health insurance

Flexible hours

Home office allowance

Career development

Retirement plan

Paid leave

Remote team environment

Job summary

Placements24 in South Africa is seeking a Remote Driver Manager & Support Specialist for our national logistics client. This role manages drivers remotely, provides real-time support, ensures policy compliance, and enhances fleet efficiency.

You will monitor safety, coordinate route planning, training, and documentation, while maintaining strong communication with drivers, dispatch, and operations. A proactive, empathetic approach is essential in a distributed team.

Qualifications

• 5+ years in driver management or dispatch in Driving & Transport.
• Experience in remote support or management.
• Strong knowledge of driver operations and regulations.
• Excellent communication and interpersonal skills for remote contact.
• Proficient with fleet management software and CRM systems.
• Ability to work independently in a remote setting.

Responsibilities

• Provide remote, real-time support to drivers regarding operational, logistical, and administrative issues.
• Monitor driver compliance with company policies, safety regulations, and legal requirements.
• Conduct regular check-ins with drivers to assess their well-being and address any concerns.
• Assist drivers with route planning, schedule adjustments, and troubleshooting delivery challenges.
• Manage driver records, including licenses, certifications, and training compliance.
• Facilitate communication between drivers, dispatch, and other operational departments.
• Process driver-related documentation, such as logs, expense reports, and performance reviews.
• Identify training needs and coordinate the delivery of relevant remote training programs.
• Contribute to initiatives aimed at improving driver satisfaction and retention.
• Maintain accurate databases and reporting on driver performance and support activities.

Skills

Remote management

Driver support

Communication

CRM proficiency

Tools

Fleet management software

CRM systems

Remote collaboration tools

Job description

Placements24 in South Africa is seeking a Remote Driver Manager & Support Specialist for our national logistics client. This role manages drivers remotely, provides real-time support, ensures policy compliance, and enhances fleet efficiency.

You will monitor safety, coordinate route planning, training, and documentation, while maintaining strong communication with drivers, dispatch, and operations. A proactive, empathetic approach is essential in a distributed team.