Director, Driver Experience & Future of Work

Takealot Group; Cape Town; On-site; ZAR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Market-related remuneration

Job summary

Takealot Group is seeking a senior leader to own the Driver Experience and Future of Work agenda. The role shapes strategy, governance and economic mobility for independent drivers across the Takealot Group ecosystem.

The person will oversee driver wellbeing, social protection and transparent remuneration practices, partnering with operations, policy teams and external partners to drive measurable improvements.

Qualifications

• Experience in driver experience, platform-enabled work or similar.
• Strong understanding of policy impacts on workers in a platform context.
• Proven ability to translate evidence into actionable recommendations.

Responsibilities

• Develop and own a Group-wide Driver Experience and Future of Work strategy.
• Shape driver value proposition balancing flexibility with fair economic opportunity.
• Build structured architecture for driver voice and social dialogue.
• Lead governance through Driver Wellbeing Forum with clear priorities and outcomes.
• Develop executive dashboards and governance mechanisms to monitor impact.

Skills

Driver experience

Future of work

Stakeholder engagement

Public policy

Data interpretation

Education

Honours degree in Business or related

Postgraduate qualification advantageous

Tools

Microsoft Excel

Data dashboards

Job description

Takealot Group is seeking a senior leader to own the Driver Experience and Future of Work agenda. The role shapes strategy, governance and economic mobility for independent drivers across the Takealot Group ecosystem.

The person will oversee driver wellbeing, social protection and transparent remuneration practices, partnering with operations, policy teams and external partners to drive measurable improvements.