Senior Desktop & Office 365 Systems Engineer

ICTEngage; Gqeberha; On-site; ZAR 334,800 - 558,000; Full time

Job summary

A leading IT support company in South Africa is seeking a Senior Desktop & Office 365 Engineer to join their Gqeberha team. You will provide critical support across various technical issues, emphasizing Office 365 and desktop solutions. Applicants should have 4-5 years of experience, with relevant diplomas and certifications. Key responsibilities include handling client tickets, configuring software, maintaining the Office 365 portal, and patch management.

Qualifications

• 4–5 years in a similar support or engineering role.
• Strong hands-on experience with Office 365, including user management and troubleshooting.
• Experience with DNS management and spam filtering.

Responsibilities

• Manage and resolve client support tickets via email or phone.
• Configure client software and email accounts, troubleshoot related issues.
• Maintain and troubleshoot Office 365 portal and Exchange.
• Conduct regular patch management and antivirus updates via RMM tools.
• Take escalations from junior engineers.

Skills

Office 365 user management

Desktop support

Troubleshooting

Education

2- or 3-year diploma in IT support services

A+ certification

N+ certification

Job description

A leading IT support company in South Africa is seeking a Senior Desktop & Office 365 Engineer to join their Gqeberha team. You will provide critical support across various technical issues, emphasizing Office 365 and desktop solutions. Applicants should have 4-5 years of experience, with relevant diplomas and certifications. Key responsibilities include handling client tickets, configuring software, maintaining the Office 365 portal, and patch management.