Senior Customer Systems Engineer Flexible Hours & Impact

LexisNexis; South Africa; On-site; ZAR 420,000 - 640,000; Full time

Job summary

LexisNexis is seeking a technically skilled customer-facing professional to resolve complex issues and implement tailored solutions across the customer lifecycle. The role emphasizes strong relationships with key accounts, cross-functional collaboration, and insights to drive product improvements.

You will engage pre-sale environments, capture customer insights, and identify opportunities for additional implementations to support revenue growth.

Qualifications

• Experience supporting customers in complex environments.
• Ability to work in a matrixed environment and adapt to changing demands.
• Strong interpersonal, communication, organisation and project execution skills.
• Proven ability to build collaborative working relationships and influence outcomes.
• Strong technical, analytical and problem-solving capability.
• Experience working in a customer-facing technical role.
• Knowledge of operating systems (Windows, Mac, Linux) and common productivity tools.
• Understanding of internet technologies (e.g. HTTP/S, DNS, SMTP), networking, and related systems such as databases and APIs.

Responsibilities

• Provide timely, accurate and complete technical resolution of customer issues across customer lifecycle interactions
• Implement complex business and customer solutions into customer environments
• Engage customers pre-sale to assess technical environments and requirements
• Establish and maintain strong technical relationships with key assigned accounts or agencies
• Capture insights on customer environments to inform product development and troubleshooting
• Identify opportunities for additional products or implementation projects to support revenue growth
• Collaborate with internal and external teams to resolve and elevate issues effectively
• Act as a customer advocate and support continuous improvement through trend analysis and feedback

Skills

Customer-facing

Technical troubleshooting

Relationship building

Cross-functional

Networking basics

OS knowledge

Product feedback

Job description

LexisNexis is seeking a technically skilled customer-facing professional to resolve complex issues and implement tailored solutions across the customer lifecycle. The role emphasizes strong relationships with key accounts, cross-functional collaboration, and insights to drive product improvements.

You will engage pre-sale environments, capture customer insights, and identify opportunities for additional implementations to support revenue growth.