Desktop Account Manager

LexisNexis Risk Solutions; Johannesburg; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Medical & retirement

Family benefits

Study leave

Country benefits

Job summary

LexisNexis Risk Solutions in Johannesburg seeks an Account Manager II to build strong relationships with key customers and drive revenue growth by identifying cross-sell and upsell opportunities.

You'll leverage customer insights to demonstrate value, collaborate with teammates, and maintain accurate planning and reporting to meet targets in a dynamic, global information analytics environment.

Qualifications

• Knowledge of print and online products, markets and customer domains with ability to adopt new products.
• Ability to be a positive role model within the team and wider business.
• Consistent record of meeting or exceeding expectations.
• Strong communication, time-management and planning skills; ability to identify commercial opportunities with customer service and sales experience.
• Experience retaining and growing customers in a B2B sales environment.

Responsibilities

• Coach and develop team members to achieve shared goals.
• Complete planning, documentation, reporting and data recording in line with agreed methods and targets.
• Achieve or exceed revenue targets by identifying cross-sell and upsell opportunities.
• Identify key account needs and demonstrate the business value of LexisNexis products.
• Deliver the agreed quality and frequency of customer contact.
• Build strong relationships with key decision-makers and influencers to protect and grow revenue.

Skills

Product & market knowledge

Role model

Proven track record

Communication & planning

B2B sales experience

Job description

Are you data-driven and customer-focused? Do you enjoy building strong relationships that support revenue and growth? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

As an Account Manager II, you’ll build relationships with key customers, understand their needs and demonstrate the value of LexisNexis products. You’ll use customer and commercial insights to protect and grow revenue while supporting team members to achieve shared goals.

Responsibilities

• Coach and develop team members to achieve shared goals.
• Complete planning, documentation, reporting and data recording in line with agreed methods and targets.
• Achieve or exceed revenue targets by identifying cross-sell and upsell opportunities.
• Identify key account needs and demonstrate the business value of LexisNexis products.
• Deliver the agreed quality and frequency of customer contact.
• Build strong relationships with key decision-makers and influencers to protect and grow revenue.

Requirements

• Strong knowledge of print and online products, the relevant market and customer domain, with the ability to adopt new products.
• Ability to be a positive role model within the team and wider business.
• A consistent record of meeting or exceeding expectations.
• Strong communication, time-management and planning skills.Ability to identify commercial opportunities, supported by customer service and sales experience.
• Experience retaining and growing customers in a B2B sales environment.

Working Pattern

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for You

These are some of the benefits we are delighted to offer:

• Medical Aid Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave
• We are delighted to offer country specific benefits.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.