Senior Customer Systems Engineer

RELX; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Wellbeing programs

Study assistance

Sabbaticals

Shared parental leave

Job summary

LexisNexis Legal & Professional in South Africa seeks a customer-facing technical specialist to resolve complex issues and implement tailored solutions across the customer lifecycle.

You will collaborate with internal teams, influence product direction, and capture insights to inform development while building strong relationships with key accounts.

Qualifications

• Experience supporting customers in complex environments.
• Ability to work in a matrixed environment and adapt to changing demands.
• Strong interpersonal, communication, organisation and project execution skills.
• Proven ability to influence outcomes and build collaborations.
• Knowledge of Windows, Mac, Linux and productivity tools.
• Understanding of internet technologies and APIs.

Responsibilities

• Provide timely, accurate and complete technical resolution of customer issues across customer lifecycle interactions
• Implement complex business and customer solutions into customer environments
• Engage customers pre-sale to assess technical environments and requirements
• Establish and maintain strong technical relationships with key assigned accounts or agencies
• Capture insights on customer environments to inform product development and troubleshooting
• Identify opportunities for additional products or implementation projects to support revenue growth
• Collaborate with internal and external teams to resolve and elevate issues effectively
• Act as a customer advocate and support continuous improvement through trend analysis and feedback

Skills

Customer engagement

Technical troubleshooting

Communication

Relationship building

Networking basics

Operating systems

MS Office

Problem solving

Job description

Are you passionate about solving complex technical challenges and delivering impactful solutions for customers?

Do you enjoy building strong relationships and using your technical expertise to influence product direction and business outcomes?

About The Role

You will resolve complex technical issues and implement tailored solutions that support customers throughout their lifecycle. This role combines technical expertise, customer engagement, and collaboration with internal teams to deliver reliable outcomes and drive value. You will also provide insights that help shape product improvements and strengthen customer success.

Responsibilities

• Provide timely, accurate and complete technical resolution of customer issues across customer lifecycle interactions
• Implement complex business and customer solutions into customer environments
• Engage customers pre-sale to assess technical environments and requirements
• Establish and maintain strong technical relationships with key assigned accounts or agencies
• Capture insights on customer environments to inform product development and troubleshooting
• Identify opportunities for additional products or implementation projects to support revenue growth
• Collaborate with internal and external teams to resolve and elevate issues effectively
• Act as a customer advocate and support continuous improvement through trend analysis and feedback

Requirements

• Technical experience supporting customers in complex environments
• Ability to work in a matrixed environment and adapt to changing demands
• Strong interpersonal, communication, organisation and project execution skills
• Proven ability to build collaborative working relationships and influence outcomes
• Strong technical, analytical and problem-solving capability
• Experience working in a customer-facing technical role
• Knowledge of operating systems (Windows, Mac, Linux) and common productivity tools
• Understanding of internet technologies (e.g. HTTP/S, DNS, SMTP), networking, and related systems such as databases and APIs
• High proficiency in MS Office based products

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.