Senior Customer Success Operations Leader – Fintech Growth

Mama Money; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Mama Money in Cape Town is seeking a Customer Success Operations Manager to lead and develop a team focused on delivering excellent customer experiences. This senior leadership role involves shaping operational strategy and ensuring operational excellence across multiple teams.

With a minimum of 5 years in operations or customer service management and a strong background in fintech, you'll drive continuous improvement in our customer service operations while collaborating with cross-functional partners to deliver seamless outcomes.

Qualifications

• 5+ years of experience in operations or customer service management.
• At least 3 years in a senior or multi-team leadership role.
• Experience in fintech or similarly regulated industry strongly preferred.

Responsibilities

• Lead, coach, and develop a team of operations managers.
• Oversee customer service operations ensuring quality and efficiency.
• Partner with senior leadership to align operational goals.

Skills

Leadership & People Management

Analytical and problem-solving skills

Interpersonal and communication skills

Understanding of fintech and remittance landscape

Education

Relevant tertiary qualification

Tools

ZenDesk

Jira

Job description

Mama Money in Cape Town is seeking a Customer Success Operations Manager to lead and develop a team focused on delivering excellent customer experiences. This senior leadership role involves shaping operational strategy and ensuring operational excellence across multiple teams.

With a minimum of 5 years in operations or customer service management and a strong background in fintech, you'll drive continuous improvement in our customer service operations while collaborating with cross-functional partners to deliver seamless outcomes.