Customer Support Team Lead - Coach, Motivate & Deliver

North American Dental Group; Cape Town; On-site; ZAR 268,000 - 357,000; Full time

Job summary

A leading fintech platform in South Africa is seeking a Customer Support Team Lead who thrives in fast-paced environments. The ideal candidate will oversee daily team operations, inspire staff, and foster a culture of excellence. Responsibilities include coaching team members, addressing training needs, and handling escalations while ensuring an exceptional support experience. If you are a natural leader with a passion for service, this is the perfect opportunity for you.

Qualifications

• Proven experience in a leadership role within customer support.
• Strong communication and interpersonal skills.
• Ability to inspire and motivate a team.

Responsibilities

• Oversee daily operations of the Customer Support team.
• Provide ongoing training and development, ensuring skill growth and product knowledge.

Skills

Leadership

Empathy

Coaching

Problem-solving

Multi-tasking

Job description

A leading fintech platform in South Africa is seeking a Customer Support Team Lead who thrives in fast-paced environments. The ideal candidate will oversee daily team operations, inspire staff, and foster a culture of excellence. Responsibilities include coaching team members, addressing training needs, and handling escalations while ensuring an exceptional support experience. If you are a natural leader with a passion for service, this is the perfect opportunity for you.