Head of Customer Success & FinOps (Remote)

Nebula; Cape Town; Remote; ZAR 3,000,000 - 5,000,000; Full time

Benefits offered by this job

20 leave days + mulligan day

Remote-friendly equipment

Home office allowance

Flexible working hours

Well-being programme

Microsoft certifications

Training allowance every 2 years

Culture & CSR initiatives

Gap cover

Job summary

Nebula in Cape Town seeks a senior leader to unite Customer Success and FinOps across three countries. You will own net revenue retention, health checks, and expansion strategy, reporting to the Managing Director: Managed Services and representing the function at ExCo.

The role requires 10+ years in customer success or delivery leadership in B2B tech, with 5+ years at head-of-function level, and strong stakeholder negotiation skills.

Qualifications

• 10+ years in customer success, service delivery or account leadership in B2B technology.
• 5+ years at head-of-function level and revenue ownership.
• Experience with multi-country, enterprise accounts and CTO/CFO interactions.

Responsibilities

• Own Net Revenue Retention, gross retention and expansion across the portfolio.
• Own health-check framework and executive-level reporting.
• Lead delivery methodology and FinOps initiatives with measurable outcomes.
• Hire, grow and coach a high-performing team across geographies.

Skills

Customer success

Stakeholder management

Commercial negotiation

Team leadership

Cross-functional work

Education

Business/Technology/Finance degree

Postgraduate business qualification

FinOps Practitioner certificate

Tools

Microsoft Azure

AWS

Job description

Nebula in Cape Town seeks a senior leader to unite Customer Success and FinOps across three countries. You will own net revenue retention, health checks, and expansion strategy, reporting to the Managing Director: Managed Services and representing the function at ExCo.

The role requires 10+ years in customer success or delivery leadership in B2B tech, with 5+ years at head-of-function level, and strong stakeholder negotiation skills.