Senior Customer Success Manager - Randburg

Placements24; Randburg; Hybride; ZAR 900 000 - 1 100 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Performance bonuses

Medical and retirement benefits

Professional development opportunities

Generous paid time off

Résumé du poste

Placements24 in Randburg, Gauteng is seeking a Senior Customer Success Manager to lead strategic relationships with enterprise clients, drive retention, adoption, and value realization across our SaaS products, coordinating with sales, product, and support teams in a hybrid or remote setup.

The role requires exceptional communication, strong analytical abilities, and a proven track record in managing complex accounts.

Qualifications

• Proven experience as a Customer Success Manager or similar.
• Experience managing enterprise-level client relationships and driving retention.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of SaaS business models and technology solutions.
• Experience working in hybrid or remote team environments.

Responsabilités

• Develop and execute strategic success plans for a portfolio of enterprise clients.
• Proactively engage with clients to understand their business objectives and challenges.
• Drive adoption and utilization of our client’s products and services.
• Conduct regular business reviews with clients to demonstrate value and identify upsell/cross-sell opportunities.
• Onboard new clients effectively, ensuring a smooth transition and rapid time-to-value.
• Monitor client health and implement retention strategies.
• Gather client feedback and provide insights to product and sales teams.
• Act as the primary point of contact for escalated client issues, coordinating resolution with internal teams.

Connaissances

Account management

Relationship building

Communication skills

Negotiation

SaaS understanding

Data analysis

Formation

Bachelor's degree

Outils

Salesforce

Gainsight

Description du poste

About the Role

Our client is seeking a results-driven Senior Customer Success Manager to join their expanding team in Randburg, Gauteng . This critical role focuses on building and maintaining strong relationships with key clients, ensuring they maximize the value derived from our client's products and services. You will be responsible for driving customer retention, identifying growth opportunities, and acting as the primary advocate for our clients. The ideal candidate possesses exceptional communication skills, a deep understanding of client needs, and a proven ability to manage complex accounts. This is an exciting opportunity for a seasoned professional to make a significant impact in the Randburg area.

Key Responsibilities

• Develop and execute strategic success plans for a portfolio of enterprise clients.
• Proactively engage with clients to understand their business objectives and challenges.
• Drive adoption and utilization of our client's products and services.
• Conduct regular business reviews with clients to demonstrate value and identify upsell/cross-sell opportunities.
• Act as the primary point of contact for escalated client issues, coordinating resolution with internal teams.
• Monitor client health and implement retention strategies.
• Gather client feedback and provide insights to product and sales teams.
• Onboard new clients effectively, ensuring a smooth transition and rapid time-to-value.
• Contribute to the development of best practices for customer success management.

Requirements

• Proven experience as a Customer Success Manager, Account Manager, or in a client-facing leadership role.
• Demonstrated success in managing enterprise-level client relationships and driving retention.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of SaaS business models and technology solutions is highly preferred.
• Ability to analyze client data and translate insights into actionable strategies.
• Proficiency with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
• Proactive, self-motivated, and able to manage multiple priorities effectively.
• Bachelor's degree in Business, Marketing, or a related field.
• Experience working in a hybrid or remote team environment.

Benefits

• Highly competitive salary with significant performance-based bonuses.
• Hybrid work arrangement offering flexibility.
• Comprehensive medical and retirement benefits.
• Opportunities for continuous professional development and leadership training.
• Work with a dynamic and innovative team in Randburg .
• Generous paid time off policy.
• Direct impact on client success and company growth.