Senior Business Systems Analyst: Process & Automation

Decision Inc.; Johannesburg; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Decision Inc. is seeking a skilled Business Analyst to bridge business needs with technology solutions, driving requirements gathering, scoping, development, and implementation across client projects.

You will translate business requirements into technical specs, collaborate with UX/UI and development teams, and maintain rigorous QA and governance. The role emphasizes stakeholder management, process optimisation, and strong communication across levels.

Qualifications

• 4-5 years Business Analysis experience
• Process Design & Optimisation experience
• Exposure to all SDLC and/or Agile/Waterfall project methodologies
• Well-developed communications and presentation skills with the ability to work in a team environment bringing various skills together
• The ability to work independently with both technical and business users at various levels
• Extensive knowledge of business systems
• Extensive quality assurance experience and best practices in this space
• Excellent organizational skills, attention to detail and quality
• Excellent analytical, problem-solving, and critical thinking
• Excellent grammatical, writing and editorial skills are required

Responsibilities

• Understand client environment, industry, business challenges and issues
• Elicit problems and provide business and systems recommendations
• Become SME in industries and functions of clients
• Collaborate with UX/UI to give developers insights for value-adding solutions
• Manage client expectations on projects
• Develop requirements, user stories, functional specs and system design specs
• Translate business requirements into technical needs for development teams
• Ensure alignment between customer requirements and development team
• Track and resolve issues with PMO support
• Assist in meetings facilitation
• Draw up test cases and perform QA
• Test delivered solutions for accuracy
• Identify and resolve issues promptly
• Seek opportunities to increase customer satisfaction and deepen relationships
• Coordinate documentation and project files
• Create user guides and training content

Skills

Business Analysis

Process Design

SDLC Knowledge

Agile/Waterfall

Communication

Independent Work

Stakeholder Management

Quality Assurance

Analytical Thinking

Education

IT Degree (BCom/BSc/BTech) or similar

Business Analysis courses or certifications

Tools

Microsoft Visio

Nintex

Power Apps

Automation Anywhere

Job description

Decision Inc. is seeking a skilled Business Analyst to bridge business needs with technology solutions, driving requirements gathering, scoping, development, and implementation across client projects.

You will translate business requirements into technical specs, collaborate with UX/UI and development teams, and maintain rigorous QA and governance. The role emphasizes stakeholder management, process optimisation, and strong communication across levels.