Senior Business Process Engineer: Client Lifecycle

Capitec; Stellenbosch; On-site; ZAR 1,000,000 - 1,400,000; Full time

Job summary

Capitec invites an experienced Senior Business Process Engineer to shape client lifecycle processes across onboarding, due diligence, information management, risk categorisation and offboarding.

You will design target-state operating models, ensure regulatory compliance, and influence senior stakeholders while improving data quality and CRM usage. Based in Stellenbosch with enterprise-wide impact.

Qualifications

• 8+ years of experience in business engineering, BPM, or architecture.
• Engineering qualification, preferably Industrial Engineering or related field.
• Experience solving complex business challenges in large organisations.
• Experience designing and optimising business processes and operating models.
• Strong stakeholder engagement and communication skills, including influencing senior leaders.
• Experience working with customer relationship management (CRM) systems.

Responsibilities

• Design end-to-end business processes across the client lifecycle (onboarding to offboarding).
• Develop target-state operating models and business architectures for scalable solutions.
• Apply regulatory and compliance lens to client lifecycle processes; ensure audit-readiness.
• Drive cross-functional initiatives spanning multiple business areas and stakeholders.
• Improve client data quality and client information management; CRM capabilities uplift.
• Influence strategic thinking by showing how people, processes, systems and data fit together.
• Collaborate with senior leadership to steer enterprise initiatives.

Skills

Stakeholder engagement

Analytical thinking

Process modelling

Education

Engineering degree (Industrial Engineering preferred)

Tools

CRM systems

Job description

Capitec invites an experienced Senior Business Process Engineer to shape client lifecycle processes across onboarding, due diligence, information management, risk categorisation and offboarding.

You will design target-state operating models, ensure regulatory compliance, and influence senior stakeholders while improving data quality and CRM usage. Based in Stellenbosch with enterprise-wide impact.