Business Process Engineer

Capitec; Sandton; On-site; ZAR 900,000 - 1,600,000; Full time

Job summary

Capitec is seeking a Senior Business Process Engineer to design and optimize end-to-end Client Integrity processes across onboarding, servicing, due diligence, and offboarding. You will develop operating models and business architecture to support scalable, compliant, client-centered solutions within Business Banking.

You will collaborate with Product, Operations, Technology, Risk, Compliance, Legal and Data teams, influencing senior stakeholders while applying regulatory and risk considerations

Qualifications

• 8+ years in Business Engineering or related fields with risk/compliance awareness.
• Engineering qualification preferred (Industrial or similar).
• Experience solving complex business challenges in large organisations.

Responsibilities

• Design and optimise end-to-end client lifecycle processes across onboarding, servicing, due diligence, risk categorization, remediation, restriction management and offboarding.
• Develop target-state operating models and business architecture to support scalable Client Integrity solutions.
• Apply regulatory, legal, and risk considerations to ensure compliant, auditable solutions.
• Improve client information management, data quality and CRM capability; collaborate across functions.

Skills

Business process engineering

Business architecture

Data analytics

Stakeholder management

Regulatory awareness

Education

Industrial Engineering or related field

Tools

CRM systems

Enterprise platforms

Job description

Shape the future of Client Integrity at Capitec

Capitec is looking for a Senior Business Process Engineer to design, optimize and help implement end-to-end Business Banking client lifecycle processes within Client Integrity. The role focuses on scalable, compliant and client-centered solutions across onboarding, servicing, client information management, due diligence, risk categorization, remediation, restriction management and offboarding.

This role is suited to someone who combines business process engineering, business architecture, analytical and systems thinking, regulatory awareness, data insight and strong stakeholder influence. The successful candidate will help shape Business Banking capabilities while contributing to a future unified Client Integrity architecture across Capitec.

What you'll do

• Design and optimise end-to-end client lifecycle processes across onboarding, servicing, due diligence, risk categorization, remediation, restriction management and offboarding.
• Develop target-state operating models, business capabilities and business architecture that support scalable and sustainable Client Integrity solutions.
• Apply regulatory, legal, compliance and risk considerations to ensure solutions are practical, controlled, auditable and fit for Business Banking complexity.
• Improve client information management, data quality, related party management, UBO visibility, CRM capability, reporting and governance.
• Work across Product, Operations, Technology, Risk, Compliance, Legal and Data teams to deliver cross-functional solutions and influence senior stakeholders.
• Use critical thinking, systems thinking and root-cause analysis to solve complex business, operational, data and regulatory challenges.
• At least 8 years’ experience in Business Engineering, Business Process Engineering, Business Architecture, Business Analysis, Data and Analytics with strong risk and compliance understanding, or a similar discipline.
• Relevant engineering qualification, preferably Industrial Engineering or a related field, or similar experience with relevant qualifications.
• Proven experience solving complex business challenges in large organisations.
• Experience designing and optimising business processes, operating models, business capabilities and enterprise-level solutions.
• Experience in Business Banking, Financial Services or another highly regulated environment.
• Strong stakeholder engagement, communication and influencing skills, including senior leadership engagement.
• Exposure to enterprise client platforms, workflow solutions and CRM systems.

Key Skills and Domain Exposure

• Business process engineering, business architecture and capability modelling.
• Client lifecycle management, including onboarding, servicing, information management, relationship management and offboarding.
• KYC/FICA, AML, CDD/ODD, EDD, FATCA/CRS and compliance-driven process design.
• Data quality, client data governance, reporting awareness and client information management.
• CRM, workflow solutions, digital servicing, self-service and enterprise client platforms.
• Critical thinking, systems thinking, structured problem solving, root-cause analysis and stakeholder influence

What Will Make You Stand Out?

• Experience in Business Banking client lifecycle management, especially with legal entities, ownership structures, authorized representatives, related parties and servicing complexity.
• Exposure to UBO management, client risk categorization, due diligence, remediation and regulatory frameworks.
• Experience designing target operating models and cross-functional solutions across business, technology, risk, compliance, legal and data teams.
• Ability to act as a trusted deputy, team lead or programme lead while bringing a strategic, enterprise-wide mindset.
• Strong written, verbal and presentation skills, with the ability to simplify complexity for different stakeholders.