Senior Automotive Parts Advisor

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Employee discounts

Training on new product lines

Stable environment

Job summary

Placements24 in Soweto, Gauteng, is seeking a Senior Automotive Parts Advisor to manage parts department operations, control inventory, and deliver exceptional service to technicians and customers.

The successful candidate will source parts, process orders in the DMS, and maintain supplier relationships to support sales and profitability. A valid driver’s license and Saturday availability are required.

Qualifications

• Minimum 3 years in an automotive parts department.
• Comprehensive knowledge of parts across makes/models.
• Proficiency with catalogs and Dealership Management System (DMS).
• Strong organizational and inventory skills.
• Excellent customer service and communication.
• Valid driver’s license.
• Willingness to work Saturdays.

Responsibilities

• Assist customers and technicians in identifying and sourcing the correct automotive parts.
• Manage inventory levels, conduct stock takes, and ensure accurate record-keeping.
• Process parts orders using the dealership's management system (DMS).
• Maintain relationships with suppliers, negotiating pricing and terms where applicable.
• Ensure parts are received, stored, and dispatched correctly and promptly.
• Handle customer inquiries and resolve issues related to parts orders or availability.
• Stay informed about new parts, product updates, and promotions.
• Assist in keeping the parts department organized and clean.
• Process returns and warranty claims as per dealership policy.
• Contribute to achieving departmental sales and profitability targets.

Skills

Parts knowledge

Inventory management

Customer service

Communication skills

Organizational skills

Attention to detail

Tools

DMS systems

Automotive catalogs

Job description

About the Role

Our client, a prominent automotive dealership group in Soweto, Gauteng, is seeking an experienced and detail-oriented Senior Automotive Parts Advisor. This role is essential in managing the parts department's operations, ensuring efficient inventory control, and providing exceptional service to both internal technicians and external customers. The ideal candidate will possess comprehensive knowledge of automotive parts, strong organizational skills, and a dedication to customer satisfaction. You will play a key role in maintaining optimal stock levels, processing orders accurately, and contributing to the overall success of the dealership. Our client is committed to fostering a professional environment in Soweto and values expertise and reliability.

Key Responsibilities

• Assist customers and technicians in identifying and sourcing the correct automotive parts.
• Manage inventory levels, conduct stock takes, and ensure accurate record-keeping.
• Process parts orders efficiently using the dealership's management system.
• Maintain positive relationships with suppliers, negotiating pricing and terms where applicable.
• Ensure parts are received, stored, and dispatched correctly and in a timely manner.
• Handle customer inquiries and resolve any issues related to parts orders or availability.
• Stay informed about new parts, product updates, and promotional offers.
• Assist in maintaining the organization and cleanliness of the parts department.
• Process returns and warranty claims as per dealership policy.
• Contribute to achieving departmental sales and profitability targets.

Requirements

• Minimum of 3 years of experience in an automotive parts department, preferably in a dealership setting.
• Comprehensive knowledge of automotive parts, components, and their applications across various vehicle makes and models.
• Proficiency in using automotive parts catalogs and dealership management systems (DMS).
• Strong organizational and inventory management skills.
• Excellent customer service and communication abilities.
• Ability to work accurately and efficiently in a fast-paced environment.
• Basic understanding of bookkeeping and financial record-keeping principles is a plus.
• Must possess a valid driver's license.
• A proactive approach and willingness to learn are essential for this role in Soweto, Gauteng.
• Ability to work flexible hours, including Saturdays as required.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for advancement within the dealership group.
• Employee discounts on parts and servicing.
• A stable and professional working environment.
• Potential for performance-based incentives.
• Training on new product lines and systems.