Senior Administrative Tech Support & Process Lead

Pivot Services; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pivot Services is seeking a dedicated role based in Pinelands, Cape Town, to provide first-line technical support and subject matter expertise to administrators processing Existing Business Quotes (EBQs). You will diagnose and triage issues, coordinate with IT and Product teams, and guide staff to improve processes and performance.

This full-time position emphasizes collaborative problem-solving, user training, and ongoing optimization of system workflows within a dynamic corporate environment.

Qualifications

• First-line technical support experience or familiarity with administrative tech processes.
• Ability to diagnose and triage technical issues in a corporate environment.
• Willingness to train and guide administrative staff on system use.

Responsibilities

• Provide first-line technical support to administrative staff processing Existing Business Quotes (EBQs).
• Diagnose, triage and coordinate issue resolution with IT and Product teams.
• Guide and train administrators to use systems effectively and efficiently.
• Identify opportunities to improve system processes and performance.

Job description

Pivot Services is seeking a dedicated role based in Pinelands, Cape Town, to provide first-line technical support and subject matter expertise to administrators processing Existing Business Quotes (EBQs). You will diagnose and triage issues, coordinate with IT and Product teams, and guide staff to improve processes and performance.

This full-time position emphasizes collaborative problem-solving, user training, and ongoing optimization of system workflows within a dynamic corporate environment.