Senior Administrative Clerk – Water & Sanitation

Ekurhuleni; Gauteng; On-site; ZAR 286,000 - 393,000; Full time

Job summary

City of Ekurhuleni is seeking a senior clerical staff member for the Water & Sanitation Department. The role involves handling consumer complaints, maintaining records, and supporting delivery processes within established SOPs and governance requirements.

The incumbent will plan tasks, ensure accuracy of filings, and continuously improve performance while adhering to Batho Pele principles and regulatory standards.

Qualifications

• NQF4 or Matric and Computer Literate.
• NQF5 or Customer Care Certificate.
• 2 Years' experience in a similar environment.

Responsibilities

• Receive and capture consumer complaints on a management system.
• Ensure the integrity and effective administration of the department’s delivery processes.
• Update and circulate by-laws, tariffs, policies and relevant regulation through a filing system.
• Take accountability for delivery of contracted work output within agreed parameters of SOPs, quality standards and service targets.
• Plan and organise own work tasks and routine within area of work.
• Ensure that completed work adhere to governance and legislative requirements.
• Adhere to all Batho Pele principles.
• Continuously assess own performance, seek timely feedback on contracted outputs and request training where appropriate.
• Integrate new knowledge attained through formal and informal learning opportunities and apply in the execution of your role.

Skills

Computer Literacy

Education

NQF4/Matric

NQF5/Customer Care Certificate

2 Years' experience in a similar environment

Job description

City of Ekurhuleni is seeking a senior clerical staff member for the Water & Sanitation Department. The role involves handling consumer complaints, maintaining records, and supporting delivery processes within established SOPs and governance requirements.

The incumbent will plan tasks, ensure accuracy of filings, and continuously improve performance while adhering to Batho Pele principles and regulatory standards.