Snr Clerk: Meter Management: WASA20903

Ekurhuleni; Gauteng; On-site; ZAR 286,000 - 393,000; Full time

Job summary

City of Ekurhuleni is seeking a senior clerical staff member for the Water & Sanitation Department. The role involves handling consumer complaints, maintaining records, and supporting delivery processes within established SOPs and governance requirements.

The incumbent will plan tasks, ensure accuracy of filings, and continuously improve performance while adhering to Batho Pele principles and regulatory standards.

Qualifications

• NQF4 or Matric and Computer Literate.
• NQF5 or Customer Care Certificate.
• 2 Years' experience in a similar environment.

Responsibilities

• Receive and capture consumer complaints on a management system.
• Ensure the integrity and effective administration of the department’s delivery processes.
• Update and circulate by-laws, tariffs, policies and relevant regulation through a filing system.
• Take accountability for delivery of contracted work output within agreed parameters of SOPs, quality standards and service targets.
• Plan and organise own work tasks and routine within area of work.
• Ensure that completed work adhere to governance and legislative requirements.
• Adhere to all Batho Pele principles.
• Continuously assess own performance, seek timely feedback on contracted outputs and request training where appropriate.
• Integrate new knowledge attained through formal and informal learning opportunities and apply in the execution of your role.

Skills

Computer Literacy

Education

NQF4/Matric

NQF5/Customer Care Certificate

2 Years' experience in a similar environment

Job description

Department : Water & Sanitation Department (2024)

Location

City of Ekurhuleni

Remuneration

R 286272.00 to R 392628.00 - Basic salary per annum (plus benefits)

Assignment Type

Permanent

Job Purpose:

Assist and support the department wherever, by executing administrative and clerical obligations in a senior clerical capacity.

• NQF4 or Matric and Computer Literate
• NQF5 or Cistomer Care Certificate
• 2 Years' experience in a similar environment

Core Responsibilities:

• Receive and capture consumer complaints on a management system
• Ensure the integrity and effective administration of the department’s delivery processes
• Update and circulate by-laws, tariffs, policies and relevant regulation through a filing system
• Take accountability for delivery of contracted work output within agreed parameters of SOPs, quality standards and service targets
• Plan and organise own work tasks and routine within area of work
• Ensure that completed work adhere to governance and legislative requirements
• Adhere to all Batho Pele principles
• Continuously assess own performance, seek timely feedback on contracted outputs and request training where appropriate
• Integrate new knowledge attained through formal and informal learning opportunities and apply in the execution of your role

Enquiries: Enquiries: Tel: [phone]

Note: The successful candidate who does not have the MFMA minimum competency requirements will be required to obtain them within 18 months of appointment, in terms of the National Treasury Requirement .

Applications will not be considered if the necessary copies of the required qualifications, identity documents, driver’s license (if applicable) and current professional registration (if applicable), are not attached to the application / CV. Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.

Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally