Senior Account Manager, Enterprise - Uber Retail

Uber; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Uber Eats is seeking an Associate Enterprise Partner Manager to lead strategic grocery and retail partnerships and bridge client goals with Uber's scale. You will operate in a cross-functional setting, influencing Product, Engineering, and Marketing to unlock growth through rigorous data analysis and stakeholder management.

You will navigate ambiguity, manage complex partnerships, and drive initiatives that impact how millions access grocery and retail services daily.

Qualifications

• 3+ years of professional experience in client-facing roles.
• Experience managing enterprise or mid-market accounts.
• Proven ability to manage complex data sets and track multiple OKRs.
• Experience in contract negotiation and managing complex partnerships.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Build and grow long-term partnerships with strategic grocery and retail customers.
• Navigate ambiguity and internal complexity to unlock value for clients across teams.
• Perform deep-dive analyses and build business models to provide actionable insights.
• Drive strategic initiatives across business teams and support cross-functional efforts.
• Communicate clearly and negotiate with executives and technical leads to align goals.
• Manage pipelines and partnership lifecycles with discipline and deadlines.

Skills

Client-facing experience

Enterprise/mid-market accounts

Data analysis

Contract negotiation

Education

Bachelor's degree or equivalent

Tools

SQL

Advanced Google Sheets

Job description

About The Role And Team

Uber Eats is looking for a sharp, highly motivated Associate Enterprise Partner Manager to join our Grocery & Retail (G&R) team. In this role, you will be the primary advocate for our most strategic merchant partners, bridging the gap between their business goals and Uber's massive scale. You will work in a high-stakes, cross-functional environment where performance and operational excellence are non-negotiable, and your work directly impacts how millions of people access grocery and retail services every day.

Success here requires a unique blend of analytical rigor and relationship-building. This isn't a typical account management role; you will navigate deep ambiguity, manage complex data sets, and influence stakeholders across Product, Engineering, and Marketing to unlock growth. If you are a self-starter who values ideas over hierarchy, possesses an insatiable appetite for learning, and thrives in a fast-paced environment where you must make smart decisions with imperfect information, this is where you will grow.

What You’ll Do

• Build and grow long-term partnerships by understanding what matters most to our strategic grocery and retail customers-not just managing a portfolio.
• Navigate ambiguity and internal complexity to unlock value for clients, serving as the go-to person to unblock processes across Product, Operations, and Legal.
• Bring your analytical A-game to build business models and perform deep-dive analyses that provide actionable insights and track the success of key growth initiatives.
• Drive and support key strategic initiatives across business teams, wearing many hats to help teammates and ensure we are driving toward the best possible outcome.
• Communicate clearly and negotiate confidently with C-level executives and technical leads, influencing without authority to align stakeholders on shared goals.
• Manage pipelines and partnership lifecycles with discipline, ensuring all deadlines are met while maintaining a focus on the big-picture strategic impact.

Basic Qualifications

• 3+ years of professional experience in client-facing roles.
• Experience managing enterprise or mid-market accounts.
• Proven track record of managing complex data sets and tracking/hitting multiple OKRs.
• Experience in contract negotiation and managing complex partnerships.
• Bachelor's degree or equivalent professional experience.

Preferred Qualifications

• Experience within the Grocery, CPG, or Retail industries.
• Proficiency in using data to influence decisions, with a plus for SQL or advanced Google Sheets skills.
• Demonstrated ability to lead cross-functional teams and create partner integrations that drive measurable impact.
• Resilience and adaptability to thrive in a fast-moving environment with shifting priorities.
• Strong commercial acumen and the ability to navigate complex partner ecosystems.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.