Senior Account Manager

TLC Worldwide; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Global exposure

Career progression opportunities

Wellness program

Job summary

TLC Worldwide in South Africa seeks a Senior Account Manager to lead day-to-day key client relationships within the global key accounts team. You will direct client service initiatives, coordinate across local markets and contribute to strategic planning and revenue growth.

The role combines leadership with hands-on delivery: managing campaigns from brief to fulfillment, building client trust, mentoring local teams, and ensuring superb service quality.

Qualifications

• 3-4 years agency experience.
• Proficiency in MS Office.
• Ability to manage multiple client stakeholders and campaigns.

Responsibilities

• Maintain high service standards and understand client briefs.
• Lead project management from brief to fulfillment across markets.
• Develop and maintain excellent client relationships with regular contact.
• Provide strategic recommendations and differentiate channels.
• Support bids, pricing, and keep internal teams updated on campaigns.
• Analyse profitability and ensure cost efficiency of campaigns.

Skills

Client management

Relationship building

Negotiation

MS Office

Tools

MS Office

Job description

Are you ready to join the world's premier MarTech solution?

WE ARE HIRING A SENIOR ACCOUNT MANAGER

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

Job summary

As a TLC Senior Account Manager (SAM), within the global key accounts department, you will be directing day to day key client relationships. You will be working on specific pieces of business as well as helping to direct the Client Service team(s) in the local markets.

You are a strategic thinker as well as a doer. You need to know when to sit back and plan, as well as when to role your sleeves up and get stuck in.

Your leadership skills and ability to multi task within and across clients will begin to develop in this role. Managing the local team(s) of diverse individuals with different needs and qualities will be key to your success. To do this you will need to be involved in the way the team works, proactively looking for ways to help improve overall client service delivery and excellence .

You will have an eye for detail – you will take responsibility for ensuring that all work you are delivering is free from errors and produced to the highest standard. You will help ensure the team around you also delivers this level of attention to detail.

You will need to demonstrate you can add value to your client and input into their strategic needs and we will encourage you to own and develop particular pieces of business.

You will look to build relationships with key clients and across the world of TLC.

You will be financially savvy and in control in all matters relating to income generation and spend on your projects.

Key responsibilities

Quality of Service

Maintain high standard within the agency Understand client and internal briefs, dissect and clarify requirements Help to lead the creative and/ or strategic process Ensure all work is signed off to a superior quality by following the approval process set. Do not let work pass your eyes that is of a poor quality Have the ability to listen and consider Have the ability to sell and persuade through written communication and deliver succinct and well thought through verbal communication Ensure you are well prepared and rehearsed for presentations

Project Management

Take ownership of projects and ensure delivery against all targets set Work with local markets to project manage the production and development of campaigns from brief to fulfillment and ensure they are delivered on time, to budget and in line with customer service agreements Anticipate, plan and meet deadlines ensuring you are able to think ahead and diagnose issues Produce timing schedules for internal and external parties and ensure they are followed or adjusted where necessary Priortise workload and efficiently plan yours and your team(s)’ working day Demonstrate the ability to multitask across projects and across clients Work with local markets to manage and implement agreed projects: write creative copy, terms & conditions, creative briefs, proposals, consumer journey’s and user experience documents when required. Manage production of printed and digital materials Ensure that written approval is given by the client and all internal stakeholders before going to print or live with digital material Continually liaise with all internal departments in local markets - sales, PDi, customer service, IT and creative Manage all campaign and third party information from the design to print Source, brief, manage external suppliers, including printers, handling houses, translations Identify key learning’s from campaigns and apply to future campaigns, and share with colleagues Ensure the correct forms and processes are adhered to

Client Service

Develop and maintain excellent relationships with clients through regular contact, minimum of once a week, and build trust Have face to face contact with the client wherever possible Issue weekly status report with succinct and clear action points Ensure you become an expert on your Clients brands demonstrating a good grasp of your clients industry and competitors Seek to be aware of changing trends, cultural and economic Have the ability to provide a consultancy/advisory role to your clients Evaluate promotion effectiveness and review individual campaign performance against client objectives and attend any post-evaluation meetings with the client Understand and liaise with other business units within TLC to provide the client with the appropriate mix of disciplines where required Ensure clients are kept informed Demonstrate the ability to listen to clients Determine and work to the clients preferred methods of communication and attend all client meetings and direct formal presentations as appropriate Act as an ambassador for clients services for TLC external clients and internal departments

Strategic Planning

Clearly identify a client’s key objective in each brief Understand and clearly differentiate between different channels of communication Ability to research and gain insight and be able to interrogate this information Can develop a strategic recommendation Can clearly evaluate and recommend

Sales Support

Identify and act on any opportunities to develop further business with existing and new clients; sell through excellent client relationship skills Work with the Group Director to support bids and assist with pitches including job costing, planning and proposal writing Keep relevant teams updated at key stages in the campaign delivery process

Commercial

Ensure that payment arrangements and billing schedules are agreed before any work commences and that the arrangement is enforced, and assist with cash collection from the client Estimate profit level on all projects and ensure each one is delivered with minimum back end cost Demonstrate a good understanding of internal cost structures Demonstrate a good knowledge of the internal finance system Fully understand TLC’s terms of business Optimise the profitability of campaigns and ensure promotions adhere to legal regulations Take a commercial view when decision making in order to maximise the value to be gained from campaigns

Skills and qualifications

3-4 years agency experience Intermediate to advanced level in MS Office packages (Word, Excel, Outlook)

Personal attributes

Keen to develop as this is a new role Has a good approach to challenges and embraces anything out of the norm Reacts well to pressure Willing to travel overseas Motivated, enthusiastic and has a positive attitude to work Natural ability to build good working relationships with people Proactive, approachable, able to inspire confidence and enthusiasm Creative thinker, always willing to offer new suggestions and ideas Diplomatic and professional at all times Open and friendly Good initiative taker Has a positive attitude

Dynamic & collaborative team Creative work environment Career progression and upskilling opportunities Weekly Happy Hour TLC Wellness Global Clients & Team exposure TLC 'Fun Club' & Social Calendar (known to include pizza deliveries!) TLC Gives Back - Charity partner/off site days. 'The Frankies' - Our very own awards/staff recognition event.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.