Are you ready to join the world's premier MarTech solution?
WE ARE HIRING A BUSINESS DEVELOPMENT MANAGER
TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.
At TLC, we know that experiences make life more rewarding!
We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!
Job Summary
To develop new business relationships leading to the generation of new income for the company, that involves identifying new markets and business opportunities and working with high profile brands and products. To grow existing relationships with clients to achieve further sales and maximise revenue for TLC
Duties and Responsibilities
Selling
- Manage the sales process; generating leads; phone calls to introduce TLC products and services; presenting the pitch, asking questions and collecting data, solution pitch, negotiation and closing the sale
- Present TLC to potential clients through face to face meetings, telephone calls and emails and advise them on products, including forthcoming developments and special promotions
- Cold calling; contact potential clients by telephone on a daily basis
- Responsible for building a short/medium/long term sales pipeline in accordance with targets set
- Develop a thorough understanding of client objectives and business requirements, including return on investment objectives, response to tenders and gather for information
- Gather market and customer information
- Create client proposals and contracts and take full responsibility for their content and accuracy
- Develop and maintain relationships with clients through regular review meetings
- Develop a complete understanding of TLC products and pricing structures
- Ensure a complete and accurate brief is provided in all aspects of the sale including costs of the promotion and redemption rates when handing over the campaign to client services
Commercial
- Fully understand TLC’s terms of business
- Estimate profit levels on all projects
- Ensure payment arrangements are agreed before work commences and that they are enforced
- On occasion, work with the client service and finance teams on cash collection on client accounts
Administration
- Keep accurate records on clients at all times - to update on a daily basis
- Create order forms, sales briefing forms and design brief
- Develop written material on clients to be used by the client services and creative teams and ensure it is accurate and up to date
- Provide data/reports showing follow up activity with current and prospective clients
Knowledge and Experience
Business Development
- Has proven sales experience;
- knows how to add value to the business by achieving sales, generating income and proactively looking to make improvements to the sales methods and processes.
- Knows how to apply skills, effort and judgement to complete tasks and attain results and able to prioritise time and attention on high value activities to maximise revenue.
Communication
- Experienced in communicating with clients in all forms of written and verbal communication and is able to listen.
- Able to mirror communication style to be able to influence clients at any level.
- Listens effectively to ensure decisions made are calculated rather than rash then determines the most appropriate form of communication to use at any one time in order to build fruitful client relationships.
- Knows how to empathise with others and can present persuasive arguments to clients that result in their commitment to a sale.
Relationship Building
- Practiced in building effective working relationships with clients and work colleagues and uses these to add value to TLC and our clients.
- Listens, advises builds rapport and resolves any issues to generate trust and reach agreeable outcomes.
- Adopts a consultative style, showing true expertise in the clients sector to ensure the relationship is long lasting.
- Can work in co-operation with others, share knowledge and experience and provide support to colleagues across the business.
Commercial
- Takes a commercial view when decision making in order to maximise the value to both TLC and the client.
- Understands the industry TLC operates in and is aware of new and emerging practices and how to exploit them.
- Is knowledgeable about the industry clients operates in and can demonstrate this when communicating with the client.
- Aware of, economic and social trends, along with customer activities and factors this into their work
Skills and Qualifications
- Excellent selling, presentation, communication and interpersonal skills
- Organised and able to multi-task
- Educated to degree level or equivalent
Personal Attributes
- Highly motivated, keen to learn, enthusiastic and has positive attitude to work
- Confident, tenacious and has self-belief
- Natural ability to build strong relationships and work effectively with all people
- Work independently, self-motivated and flourishes in a competitive environment
- Proactive and always willing to offer new suggestions and ideas
- Ability to think on your feet
- Professional at all times
Here’s what we've got to offer:
- Dynamic & collaborative team
- Creative work environment
- Career progression and upskilling opportunities
- Weekly Happy Hour
- TLC Wellness
- Global Clients & Team exposure
- TLC 'Fun Club' & Social Calendar (known to include pizza deliveries!)
- TLC Gives Back - Charity partner/off site days.
- 'The Frankies' - Our very own awards/staff recognition event.
Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.