Security Control Room Operator – CCTV & Incident Response

Cash Crusaders; Gauteng; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Cash Crusaders seeks a vigilant Control Room Operator to monitor CCTV and security systems across the national store network from the Lanseria location. The role focuses on rapid incident response, compliance enforcement, and detailed reporting to protect assets and people.

The ideal candidate has PSIRA Grade C or higher, proven control room and CCTV experience, and strong English communication. Must handle night shifts, weekends, and public holidays with reliability and professionalism.

Qualifications

• PSIRA Grade C qualification or higher is essential.
• Previous Control Room experience is essential.
• CCTV monitoring experience is essential.
• Excellent verbal and written communication in English.
• Proficient with Word, Excel, Outlook and CCTV software.
• Ability to work rotating shifts including nights, weekends and public holidays.
• Reliable transport to Lanseria Control Room for punctual attendance.

Responsibilities

• Monitor CCTV, alarm platforms and security systems across the national store network.
• Respond to alarms, alerts and security incidents per procedures.
• Conduct scheduled virtual store patrols to identify risks and non‑compliance.
• Contact stores to address non-compliance and provide guidance for compliance.
• Escalate incidents to internal departments or external service providers when required.
• Maintain accurate incident reports, logs and daily operation reports.
• Identify and report CCTV/alarm/technical faults to ensure timely resolution.
• Monitor stores for unusual activity, theft, robberies, and other security exceptions.
• Maintain confidentiality of sensitive security information.
• Work effectively in a 24/7 shift environment with high situational awareness.

Skills

attention to detail

observational skills

decision making under pressure

incident management

communication skills

report writing

time management

integrity/confidentiality

teamwork and independence

Education

PSIRA Grade C or higher

Tools

HikCentral IVMS-4200

Hik-Connect

Axxon

Milestone

Job description

Cash Crusaders seeks a vigilant Control Room Operator to monitor CCTV and security systems across the national store network from the Lanseria location. The role focuses on rapid incident response, compliance enforcement, and detailed reporting to protect assets and people.

The ideal candidate has PSIRA Grade C or higher, proven control room and CCTV experience, and strong English communication. Must handle night shifts, weekends, and public holidays with reliability and professionalism.