Controller

TSU Protection Services; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TSU Protection Services is seeking a CCTV Controller to monitor the surveillance program, identify security incidents, and maintain a secure environment. Attention to detail and quick decision-making are essential for this role.

The controller will coordinate with security staff, respond to emergencies, and maintain accurate incident logs and reports for authorities. Must reside in the Cape Town region and hold PSIRA B Grade and CCTV Control Room certification or equivalent experience.

Qualifications

• Grade 12 and PSIRA B Grade certification are mandatory.
• CCTV Control Room certification or at least 2 years of control room experience.
• Proficient in English and Afrikaans; professional communication required.

Responsibilities

• Monitor CCTV systems and respond promptly to incidents.
• Coordinate with security personnel and emergency responders.
• Maintain detailed incident logs and reports for authorities.
• Conduct system checks on surveillance and alarm equipment.
• Generate daily activity and incident reports for management.
• Provide protection for high-profile residents as required.

Skills

Surveillance monitoring

Emergency response

Incident reporting

Attention to detail

Observation skills

English & Afrikaans usage

Education

Grade 12

PSIRA B Grade

Driver’s license

CCTV Control Room certification

2+ years control room experience

Tools

Office

Excel

Job description

Responsible for ensuring the effective monitoring of the CCTV program, promptly identifying and responding to security incidents, and maintaining a secure environment. The controller should possess excellent attention to detail, strong observational skills, vigilant individual and the ability to make quick and informed decisions.

Responsible for ensuring the effective monitoring of the CCTV program, promptly identifying and responding to security incidents, and maintaining a secure environment. The controller should possess excellent attention to detail, strong observational skills, vigilant individual and the ability to make quick and informed decisions.

Key Accountabilities

• Emergency Response:
• Contact emergency or relevant emergency providers as needed.
• Coordinate with security personnel and emergency responders during incidents.
• High-Profile Client Protection
• Incident Response:
• Respond promptly to security incidents by reacting to the situation and taking appropriate action.
• Coordinate with security personnel and responders to address potential threats or breaches.
• Maintain detailed incident logs and provide accurate and timely reports to the appropriate authorities.
• System Maintenance:
• Conduct regular checks on surveillance equipment, alarm systems, and vehicle monitoring systems to ensure proper functionality.
• Report any malfunctions, faults, or irregularities to the designated technical support team and control room manager.
• Documentation:
• Maintain accurate records of surveillance activities, incidents, and responses.
• Generate detailed reports for management, summarizing daily activities and incidents.
• Surveillance Monitoring
• Operate and monitor CCTV systems, including Exocortex & Axis to ensure the continuous observation of designated areas.
• Detect and analyze suspicious activities or security breaches through surveillance cameras.
• Provide specialized monitoring and protection for high profile residents.

Minimum Requirements

• Grade 12
• Psira B Grade – registered and up to date
• Driver’s license
• CCTV Control Room certification OR at least 2 years working experience in control room
• Good communication skills in English and Afrikaans
• Presentable and neat
• Ability to problem solve.
• Good interpersonal skills.
• Computer literate with Office and Excel.
• Must reside in Stellenbosch, Eersteriver, Mitchell’s Plain or Bellville to be eligible for staff environment transport.

Remuneration package to be discussed.