A-Grade CCTV Controller

TSU Protection Services; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

TSU Protection Services is seeking a Control Centre CCTV Operator in Stellenbosch to monitor security cameras, respond to incidents, and ensure client safety. The position requires great attention to detail and strong observational skills.

Candidates must have a PSIRA grade A qualification and at least 2 years of CCTV monitoring experience, with effective communication in Afrikaans and English. The role operates from 17h00 to 05h00, and having your own transport is necessary.

Qualifications

• Must reside in the Somerset-West, Strand or Stellenbosch area.
• Effective communication in Afrikaans and English required.
• 2+ years of experience in CCTV monitoring and dispatching.

Responsibilities

• Monitor and react to security incidents using CCTV systems.
• Maintain accurate records of incidents and generate reports.
• Coordinate emergency responses with security personnel.

Skills

Attention to detail

Observational skills

Decision-making under pressure

Education

PSIRA grade A security qualification

Tools

Eocortex

Axis CCTV systems

Job description

Job Purpose

The Control Centre CCTV Operator will be responsible for ensuring effective monitoring of all cameras, promptly identifying and responding to security incidents, and maintaining a secure environment for the client. They will dispatch armed response vehicles and EMS or SAPS when necessary, download footage required for prosecutions, and complete any required statements. They will keep detailed records and report daily activities to the client. The role is based in Stellenbosch, full‑time, and candidates must have their own transport.

Attributes

• Excellent attention to detail
• Strong observational skills
• Vigilant
• Ability to make quick and informed decisions under pressure
• Experience with Eocortex & Axis beneficial

Key Responsibilities

• Emergency Response:
  • Contact emergency or relevant emergency providers as needed.
  • Coordinate with security personnel and emergency responders during incidents.
• Incident Response:
  • Respond promptly to security incidents by reacting to the situation and taking appropriate action.
  • Coordinate with security personnel and responders to address potential threats or breaches.
  • Maintain detailed incident logs and provide accurate and timely reports to the appropriate authorities.
• System Maintenance:
  • Conduct regular checks on surveillance equipment, alarm systems, and monitoring systems.
  • Report any malfunctions, faults, or irregularities to the designated technical support team and Control Centre manager.
• Documentation:
  • Maintain accurate records of surveillance activities, incidents, and responses.
  • Generate detailed reports for management summarizing daily activities and incidents.
• Surveillance Monitoring:
  • Operate and monitor CCTV systems, including Exocortex & Axis to ensure continuous observation of designated areas.
  • Detect and analyze suspicious activities or security breaches through surveillance cameras.

Requirements

• Candidate must reside in the Somerset-West, Strand or Stellenbosch area.
• Candidate must be able to effectively communicate in Afrikaans and English.
• Working hours: 17h00 to 05h00.
• Candidate must have sober habits.

On The Job Requirements

• Excellent communication abilities, ability to remain clear‑headed during heated moments, and make split‑second decisions.
• Must ensure compliance with relevant laws, regulations, and company policies related to surveillance activities and stay updated on industry trends and technological advancements.

Qualifications and Experience

• Minimum of PSIRA grade A security qualification.
• 2+ years CCTV monitoring experience; dispatching experience required.