Security Control Room Operator

Clinix Health Group (Pty) Ltd; Gauteng; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Clinix Health Group (Pty) Ltd is seeking a dedicated Security Control Room Operator to oversee CCTV operations across facilities. You will monitor cameras, manage incidents, and coordinate with outsourced security providers to safeguard patients, staff, and visitors.

The role emphasizes accurate reporting and timely response to security events. The ideal candidate has 2+ years in a control room or surveillance environment, with Grade 12 and CCTV/Security certifications.

Qualifications

• Grade 12 (Matric) is required.
• CCTV Certification is required.
• Security Certification is required.
• PSIRA Grade A Qualification is advantageous.

Responsibilities

• Monitor CCTV surveillance across Clinix facilities and identify unusual activity.
• Analyse alerts and incidents, escalate when needed.
• Coordinate responses with contracted security companies and hospital management.
• Maintain accurate incident records and response times.
• Ensure CCTV footage is recorded and accessible to authorised personnel.
• Report equipment malfunctions and coordinate maintenance.
• Support investigations with CCTV footage as needed.
• Foster relationships with internal and external stakeholders.
• Provide regular security reports and updates to management.
• Ensure compliance with security policies and legislation.

Skills

CCTV Monitoring

Security Incident Management

Emergency Response Coordination

Security Reporting and Documentation

Attention to Detail

Problem Solving and Decision Making

Communication and Stakeholder Mgmt

Education

Grade 12 (Matric)

CCTV Certification

Security Certification

PSIRA Grade A Qualification (Adv)

Job description

Location:Clinix Head Office, Hyde Park

Reports to: Facilities Services Manager

JOB SUMMARY

The Security Control Room Operator is responsible for receiving, coordinating, monitoring and overseeing all security control room operations across Clinix Health Group facilities. The role ensures the effective monitoring of CCTV systems, incident management, security escalations and coordination with outsourced security service providers to safeguard Clinix assets, employees, patients and visitors. The incumbent will support the implementation of security protocols and provide accurate reporting and communication in response to security incidents and emergencies.

REQUIREMENTS

Minimum Qualifications:

• Grade 12 (Matric).
• CCTV Certification.
• Security Certification.

Advantageous:

• PSIRA Grade A Qualification.

Minimum Experience:

• Minimum 2 years' experience in a security control room or similar security and surveillance environment.

Key Competencies:

• CCTV Monitoring and Surveillance
• Security Incident Management
• Emergency Response Coordination
• Security Reporting and Documentation
• Attention to Detail
• Problem Solving and Decision Making
• Communication and Stakeholder Management

DELIVERABLES

• Monitor CCTV surveillance systems across Clinix Health Group facilities and identify unusual or suspicious activity.
• Analyse alerts, incidents and exception reports and escalate matters requiring further investigation.
• Coordinate responses with contracted security companies, hospital management and emergency response services.
• Maintain accurate records of incidents, response times and security breaches.
• Ensure CCTV footage is recorded, archived and managed in accordance with company policies and regulatory requirements.
• Ensure access to control room systems and CCTV footage is restricted to authorised personnel only.
• Report equipment malfunctions and coordinate maintenance requirements.
• Support investigations through the review and provision of authorised CCTV footage.
• Build and maintain productive relationships with internal and external stakeholders.
• Provide regular security reports and updates to management.
• Ensure compliance with security policies, procedures and applicable legislation.
• Identify opportunities to improve security monitoring processes and operational effectiveness.

KNOWLEDGE AND SKILLS

• Security Monitoring and Surveillance
• CCTV Systems and Footage Analysis
• Incident Reporting and Escalation
• Emergency Response Coordination
• Security Systems Operation
• Attention to Detail and Problem Solving
• Communication, Teamwork and Customer Focus