Seasonal Customer Service Operations Agent ( 4 month Fixed-Term)

OneDayOnly.co.za; Cape Town; On-site; ZAR 156,000 - 234,000; Full time

Job summary

OneDayOnly.co.za in Cape Town is seeking a Customer Service Operations Agent on a 4-month fixed-term contract to support critical operational processes and deliver exceptional experiences for customers. You'll resolve refunds, supplier delays, payment issues and live deal incidents, collaborating with teams across Procurement and Finance to keep our daily deals running smoothly and accurately.

We value proactive problem solvers who stay calm under pressure, work cross-functionally, and help

Qualifications

• Matric/Grade 12 is the minimum academic requirement.
• 2+ years of customer service experience.
• Experience in a customer service ticketing system (Zendesk, Freshdesk).
• G-Suites and Zapier would be advantageous.
• Highly adaptable team player who takes initiative and is self-motivated.
• Attention to detail and accuracy are essential.
• Strong typing skills with minimal errors.
• Ability to thrive under pressure with a varied, fast-paced workload.

Responsibilities

• Complete daily tasks such as creating reorders, capturing POPs and processing refunds.
• Conduct fraud checks and manage fraud profiles.
• Liaise with the broader Customer Service team and other departments (Procurement, Finance).
• Send timely mass communications to customers and resolve resulting queries.
• Populate information across platforms and documentation.
• Deliver exceptional service to achieve best outcomes within the shortest resolution time.
• Identify trends, recurring issues, and opportunities for process improvements.
• Escalate operational risks and follow existing SOPs, updating as needed.
• Maintain SLA and KPI targets during peak periods.
• Assist with ad-hoc duties to support business needs.

Skills

Excellent computer literacy

Attention to detail

Time management

Strong communication

Typing speed

Education

Matric/Grade 12

Tools

Zendesk

Freshdesk

G-Suites

Zapier

Job description

About Us

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

About Us

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours. We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!

About You

Our biggest trading season is just around the corner, and we're looking for additional Customer Service Operations Agents to join us on a 4-month fixed-term contract. During this busy period, you'll play a key role in helping us deliver exceptional customer experiences by supporting critical operational processes, resolving customer queries, and working closely with teams across the business. This job is for you if you enjoy solving problems, keeping processes running smoothly, and ensuring customers receive fast, clear, and accurate resolutions. You’ll be handling everything from refunds and supplier delays to payment issues and live deal incidents, so staying calm under pressure is a must. You’re proactive, adaptable and comfortable jumping between systems, departments and the occasional “how did this even happen?” moment.

Responsibilities

• Completion of daily tasks such as creating reorders, capturing POPs and processing refunds
• Conduct fraud checks and manage fraud profiles
• Liaise closely with the broader Customer Service team and other departments, such as Procurement and Finance
• Send timely mass communication updates to customers and resolve the resulting customer queries
• Populate all relevant information across platforms / documentation / sheets as required
• Deliver exceptional customer service, resulting in the best course of action for the customer, obtained within the best possible resolution time
• Identify trends, recurring issues, and process improvement opportunities
• Escalate operational risks
• Follow existing SOPs, as well as absorb and apply updates to processes
• Consistently maintain SLA, KPI and performance requirements
• Assist and perform ad-hoc duties in accordance with business needs

Experience And Qualifications

• Excellent computer literacy with the ability to quickly learn new software
• Matric/Grade 12 (minimum)
• 2+ Years of customer service experience
• Experience in a customer service ticketing system (Zendesk, Freshdesk),
• G-Suites and Zapier would be advantageous
• Highly adaptable team player who takes initiative and is self-motivated
• Your attention to detail and accuracy is unmatched
• Your typing skills are off the charts and typing errors are non-existent
• You thrive under pressure and enjoy that no working day is exactly the same
• Reliable team member with excellent time management skills