Consumer Sales Administrator (6-month FTC)

RSAWEB; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

RSAWEB is seeking a proactive Customer Support & Sales Admin to join our team in South Africa. The role focuses on processing orders, managing customer communications, onboarding new clients, and supporting sales with administrative tasks.

The ideal candidate has at least 1 year of experience in customer service or sales support, excellent communication, problem-solving skills, and strong proficiency in Microsoft Office. A fast-paced environment experience is advantageous.

Qualifications

• Strong communication and problem-solving skills.
• Highly organized with great attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Process sales orders and manage all incoming communications relating to new orders.
• Monitor CRM system and customer tickets.
• Contact new clients to onboard them and complete the sales process.
• Follow up on outstanding information and documentation.
• Assist with order retention and provide excellent customer service.
• Support the sales team with administrative tasks as needed.

Skills

Communication

Problem-solving

Organization

Multitasking

Microsoft Office

Education

Grade 12 or equivalent

Tools

Microsoft Office

Job description

Full time | Contract Type | South Africa

Posted On 07/22/2026

Job Description

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Our Products and Services:

• Fibre-to-the-Business (FTTB)
• Mobile connectivity and data management
• Cloud infrastructure and more!

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

Our values:

• We Build Trust and Ownership
• We Innovate Feverishly
• We Go the Extra Mile
• We Believe in Humility
• We Communicate Openly & Honestly
• We Make it Fun
• We Teach, Grow & Learn
• We Do More, With Less

Where will the successful candidate fit in?

This position will be responsible for the processing of orders and managing all incoming communication relating to new orders.

Key Objectives

• Processing of sales.
• Monitoring CRM system and customer tickets raised.
• Contacting new clients to onboard them and complete the sales process
• Following up on outstanding information and documentation
• Assisting with order retention
• Providing excellent customer service and ensuring a seamless onboarding experience
• Supporting the sales team with administrative tasks as needed
• And any other reasonable task.

Requirements

• Completed grade 12 or equivalent
• Minimum of 1 year experience in customer service, sales support, and administration in a similar environment
• Strong communication and problem-solving skills
• Highly organized with great attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks
• Proficiency in Microsoft Office (Excel, Word, Outlook)