Seasonal Reverse Logistics Administrator

OneDayOnly.co.za; Johannesburg; On-site; ZAR 112,000 - 167,000; Full time

Job summary

OneDayOnly.co.za in Johannesburg is seeking a Seasonal Reverse Logistics Administrator to join our team during the busy trading period from 1 November 2026 to 31 January 2027. This fixed-term role is ideal for someone who is organized, detail-oriented, and enjoys working in a fast-paced warehouse environment.

You will support the Reverse Logistics team by processing returns, completing administrative tasks, updating records, and assisting both customers and internal teams.

Qualifications

• Previous customer service or administrative experience will be advantageous.
• Experience in e-commerce, warehousing, or reverse logistics is beneficial but not essential.
• Comfortable working in a physically demanding role, including standing for extended periods and regularly handling returned products and pallets.
• Comfortable using computer systems, with experience in Google Sheets, Zendesk, or Asana being advantageous.
• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Well organised with the ability to prioritise tasks and manage time effectively.
• A positive attitude, willingness to learn, and the ability to work well within a team.
• Customer-focused, reliable, and able to remain calm under pressure.

Responsibilities

• Unpack pallets and unbox returned products for inspection and processing.
• Complete basic physical assessments of returned products in line with company procedures.
• Capture and maintain accurate records for customer returns and supplier returns.
• Process returned products and ensure all required information is recorded correctly.
• Keep spreadsheets, systems, and documents up to date with accurate information.
• Respond to emails and Asana tasks within expected timelines.
• Assist customers professionally via email, phone, and face-to-face when they visit our Distribution Centre.
• Follow standard operating procedures and adapt to process changes when required.
• Escalate product or customer issues to the appropriate teams when necessary.
• Meet daily productivity, accuracy, and quality targets.
• Provide general administrative support to the Reverse Logistics team.
• Assist with additional operational tasks as required during the peak trading period.

Skills

Customer service

Administrative experience

Attention to detail

Communication skills

Time management

Teamwork

Calm under pressure

Tools

Google Sheets

Zendesk

Asana

Job description

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!

About you

We're looking for a Seasonal Reverse Logistics Administrator to join our Johannesburg team during our busiest trading period from 1 November 2026 to 31 January 2027. This fixed-term opportunity is ideal for someone who is organised, detail-oriented, and enjoys working in a fast-paced warehouse environment.

This is a hands-on, physically active role. A significant portion of your day will be spent on your feet unpacking pallets, unboxing returned products, completing product assessments, and preparing items for further processing. If you enjoy staying active while balancing administration and customer service responsibilities, we'd love to hear from you.

You'll support the Reverse Logistics team by processing returns, completing administrative tasks, updating records, and assisting both customers and internal teams. If you're organised, enjoy practical work, pay close attention to detail, and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities

• Unpack pallets and unbox returned products for inspection and processing.
• Complete basic physical assessments of returned products in line with company procedures.
• Capture and maintain accurate records for customer returns and supplier returns.
• Process returned products and ensure all required information is recorded correctly.
• Keep spreadsheets, systems, and documents up to date with accurate information.
• Respond to emails and Asana tasks within expected timelines.
• Assist customers professionally via email, phone, and face-to-face when they visit our Distribution Centre.
• Follow standard operating procedures and adapt to process changes when required.
• Escalate product or customer issues to the appropriate teams when necessary.
• Meet daily productivity, accuracy, and quality targets.
• Provide general administrative support to the Reverse Logistics team.
• Assist with additional operational tasks as required during the peak trading period.

Experience and Qualifications

• Previous customer service or administrative experience will be advantageous.
• Experience in e-commerce, warehousing, or reverse logistics is beneficial but not essential.
• Comfortable working in a physically demanding role, including standing for extended periods and regularly handling returned products and pallets.
• Comfortable using computer systems, with experience in Google Sheets, Zendesk, or Asana being advantageous.
• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Well organised with the ability to prioritise tasks and manage time effectively.
• A positive attitude, willingness to learn, and the ability to work well within a team.
• Customer-focused, reliable, and able to remain calm under pressure.

Values

• Challenge Accepted: We set high standards for ourselves and embrace every query as an opportunity to deliver solutions, turning challenges into positive experiences that help us improve and grow.
• Solve Smart: We solve problems efficiently and creatively, learning from every interaction to strengthen our service and drive progress.
• Character Counts: We act with honesty, patience, empathy, and accountability - with our customers and with each other. We build trust, support one another, and ensure that every interaction reflects our values.
• Customer Obsessed: We actively listen, care deeply, and go the extra mile to resolve issues and create great experiences.
• Seriously Unserious: We bring energy, humour, and a positive attitude, even in challenging situations.