Online Fashion Assistant - FTC

Takealotcom; Cape Town; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Takealot.com in Cape Town is seeking an Online Fashion Assistant for the festive season. You will provide exceptional customer service across channels, handle inquiries, and support exchanges and returns to maintain a world-class shopping experience.

This temporary role requires attentiveness, strong English skills, and the ability to work in a fast-paced environment. Join a team focused on delighting customers and driving Takealot’s fashion success in SA.

Qualifications

• National Senior Certificate achieved.
• 6-12 months customer service experience preferred.
• Willingness to work a flexible schedule and overtime when needed.

Responsibilities

• Provide exceptional customer service via phone, email, live chat, or support software.
• Resolve customer issues and fulfill queries beyond expectations.
• Process exchanges and returns accurately and efficiently.
• Maintain professionalism and manage customer expectations with courtesy.
• Collect customer information, educate to prevent future issues, and document interactions.

Skills

Customer service

English proficiency

Typing

Phone handling

Computer navigation

Problem solving

Teamwork

Ownership

Adaptability

Education

National Senior Certificate

Tools

Support software

Job description

Takealot.com, a online fashion destination in South Africa, is looking for a highly talented Online Fashion Assistant to join our team in Cape Town over the Festive Season.

The festive period in eCommerce refers to a specific time of the year, typically spanning from September through early February during which there is a significant increase in shopping activities. During this time we hire temporary online fashion assistants to support the increased workload).

At Takealot were obsessed with our high-performance. We think big, move fast, take ownership, and are used to winning. Our dedicated customer service team is at the heart of our success, setting industry standards by enchanting customers with exceptional, personalised concierge services across various platforms. As ambassadors of our brand, they embody professionalism and friendliness, ensuring every interaction contributes to a world-class brand experience that makes our customers return time and again.

Were looking for people who:

• are decisive
• are continuously learning & improving
• think big
• are proactive
• obsess about the customer and the customer experience
• are accountable
• collaborate
• are trustworthy, approachable and open minded
• simplify processes and solve complexity
• diverse and inclusive

This position reports to the Customer Service Team Leader

Your Responsibilities will include:

• Provide exceptional customer service by promptly and professionally addressing inquiries through phone, email, live chat, or support software
• Resolve customer issues and fulfill queries beyond their expectations
• Efficiently process exchanges and returns, ensuring timely operations
• Maintain professionalism and manage customer expectations with courtesy
• Collect customer information thoroughly and efficiently, fulfill needs, educate to prevent future issues, and document interactions meticulously
• Collaborate with the team to reduce the response time for customer queries

Desired Attributes:

• Excellent command of English, both verbal and written
• Proficient in typing, phone handling, and computer navigation
• Logical problem-solving approach and capacity to make sound judgments
• High accountability, integrity, and ownership of responsibilities
• Team-oriented with a keen awareness of your impact on others
• Ability to thrive in a fast-paced and high-pressure environment, delivering high-quality results quickly
• Competitive spirit with a strong drive for innovation and achievement
• Tech-savvy with outstanding computer skills
• Inquisitive and eager to learn, constantly challenging the status quo
• Deep commitment to customer service excellence
• Emotional resilience, comfortable with ambiguity and adaptable to change

Qualifications & Experience:

• National Senior Certificate
• Minimum of 6 -12 months customer service experience is preferred
• Willingness to work a flexible schedule and occasional overtime when needed

If that sounds exciting to you, then you may be right for Takealot, and ready to help us build SA’s biggest and best fashion retailer.i