Sales Representative: Car Sales - Umhlanga

ZEDA Limited; Umhlanga Rocks; Presencial; ZAR 180 000 - 340 000; Tempo integral

Resumo da oferta

ZEDA Limited in Umhlanga Rocks, KwaZulu-Natal, is seeking an experienced Vehicle Sales Consultant to join our showroom team. You will greet customers, assess their needs, present suitable options, arrange demos or test drives, and guide them through the deal process to delivery.

You will maintain vehicle knowledge, manage paperwork such as offers to purchase, and follow up on leads promptly, ensuring a high standard of service and integrity in all transactions.

Qualificações

• Matric with minimum E aggregate.
• Code 08 unendorsed Driver’s License.
• Sales or automotive experience is advantageous.

Responsabilidades

• Meet and greet customers.
• Establish customer needs and present suitable options.
• Introduce customer to F & I Business Manager.
• If sale is successful, complete Offer to Purchase with customer and obtain relevant documentation as per procedure.
• Arrange demo or test drive for customer as per procedure.
• Prepare Deal file and hand over to F & I Business & Branch Manager for sign off.
• Continuously follow up with F I Business Manager on finance status and keep customer informed.
• Once finance is approved, prepare vehicle and schedule date of delivery with customer.
• Explain 30 day exchange plan to customer.

Conhecimentos

Sales skills

Customer service

Vehicle knowledge

Formação académica

Matric with minimum E aggregate

Code 08 unendorsed Driver’s License

Descrição da oferta de emprego

To manage the process and team to ensure that vehicles are available at the right mix, quality, time and place so as to exceed customer expectations.

Key deliverables and outputs

• Meet and greet customers
• Establish customer needs and present suitable options
• Introduce customer to F & I Business Manager

(Range: finance application, VAPS)

• If sale is successful, complete Offer to Purchase with customer and obtain relevant documentation as per procedure
• Arrange demo or test drive for customer as per procedure
• Prepare Deal file and hand over to F & I Business & Branch Manager for sign off
• Continuously follow up with F & I Business Manager on finance status and keep customer informed
• Once finance is approved, prepare vehicle and schedule date of delivery with customer
• Explain 30 day exchange plan to customer
• Ensure all fitments are completed prior to delivery
• Complete a VTC for delivery of vehicle and obtain authorising signature
• Deliver vehicle, explain features and hand over associated documents and keys as per procedure
• Obtain signature of customer and file completed Deal file
• Follow up post- delivery with customer as per procedure
• Follow up on leads within 1 hour
• Knowledge of vehicles and Avis Car Sales products and services must be current
• Register vehicle and obtain license plates prior to delivery
• MIO forms are completed for every sale and filed in Deal file
• Ensure all outwork have a matching order and invoice is received upon completion of work
• Complete daily activity sheets and present progress to manager weekly
• Obtain trade-in evaluation from manager and inform customer of offer for vehicle
• Complete forms, collect relevant documents and ensure settlements are done timeously as per procedure for trade-in vehicles
• Follow up on pay-out from banks as per procedure
• All queries are responded to within same day
• All customer complaints are communicated to manager and resolved same day
• CSI follow ups are actioned monthly as provided by Manager
• Inspect cleanliness of vehicle prior to delivery and of vehicles parked on showroom floor
• Stock on showroom floor is presented and priced correctly
• Showroom and work stations are kept clean and tidy
• All Deal files are accurately filed
• Attend Redline team meetings monthly
• Attend regional sales meeting quarterly.

Academic Qualifications

• Matric with minimum E aggregate
• Code 08 unendorsed Driver’s License.

Advantageous:

• Sales Courses/Certificates will be advantageous.

Work Experience

• Previous Sales/Vehicle Sales experience preferable.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.