Sales Operations Specialist (Tier 3 Accounts)

Oryxalign Limited; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

OryxAlign in Cape Town is seeking a highly organised Sales Administrator to support the Sales team with documentation, records, and client communications. You will coordinate activities, manage CRM data, and assist with quotations, proposals, and contracts to keep the sales cycle moving smoothly.

This role focuses on accurate admin, timely follow-ups, and effective collaboration with internal stakeholders, ensuring Tier 3 client accounts are well managed and responsive.

Qualifications

• Excellent organisational and administrative skills with attention to detail.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Professional, customer-focused approach with strong interpersonal skills.
• Experience with CRM systems is advantageous.
• Experience in sales administration or customer service roles.
• Understanding of sales processes and CRM principles.

Responsibilities

• Provide day-to-day administrative support to the Sales team to ensure the smooth execution of sales activities.
• Maintain accurate customer records, sales data, and CRM information, ensuring opportunities, contacts, contracts and sales activities are recorded and tracked effectively.
• Prepare quotations, proposals, contracts, and other sales-related documentation in a timely and professional manner.
• Support the preparation, administration and maintenance of customer contracts and commercial documentation, ensuring records remain accurate and up to date.
• Support the end-to-end sales order administration process, ensuring sales orders are processed accurately, relevant systems are updated, and documentation is maintained throughout the sales lifecycle.
• Coordinate meetings, appointments, and follow-up activities with clients and internal stakeholders.
• Act as the primary point of contact for Tier 3 clients, providing account management support, coordinating client queries, and ensuring agreed follow-up actions are progressed in a timely manner.

Skills

Organisational skills

Communication skills

Multitasking

Customer relations

Account management

Problem solving

Team collaboration

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

OryxAlign in Cape Town is seeking a highly organised Sales Administrator to support the Sales team with documentation, records, and client communications. You will coordinate activities, manage CRM data, and assist with quotations, proposals, and contracts to keep the sales cycle moving smoothly.

This role focuses on accurate admin, timely follow-ups, and effective collaboration with internal stakeholders, ensuring Tier 3 client accounts are well managed and responsive.