Sales Operations Manager - FMCG

Placements24; East London; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary with bonus

Medical aid and retirement fund

Professional development

Hybrid work model

Collaborative environment

Job summary

Placements24 seeks a Sales Operations Manager in East London, Eastern Cape to enhance sales efficiency and execution. The role blends hands-on process optimization with data-driven forecasting and reporting, supporting a hybrid work model.

Ideal candidates will have FMCG experience, strong analytical and project-management skills, and a proven ability to collaborate across marketing, finance and supply chain to drive profitable growth.

Qualifications

• Bachelor's degree or equivalent in business/related field.
• Proven experience in sales operations within FMCG preferred.
• Strong analytics and data interpretation skills.

Responsibilities

• Develop and manage sales operations processes to improve efficiency.
• Oversee forecasting, planning, and reporting for accuracy and insights.
• Manage CRM data integrity and adoption to boost team performance.
• Analyze sales data to identify trends and opportunities for leadership.

Skills

Analytical skills

Project management

Communication

Organizational skills

Education

Bachelor's degree in Business Administration, Marketing, Finance, or related field

Tools

Salesforce

Excel

BI tools

Job description

About the Role

Our client, a prominent player in the Fast-Moving Consumer Goods (FMCG) sector, is looking for a highly organized and analytical Sales Operations Manager to enhance their sales efficiency and effectiveness in East London, Eastern Cape. This role is crucial for optimizing sales processes, managing sales data, supporting the sales team, and ensuring seamless execution of sales strategies. You will be responsible for implementing and refining sales operations systems, forecasting accuracy, sales reporting, and performance analysis to drive profitable growth. The ideal candidate will have a strong understanding of sales operations within the FMCG industry and possess excellent analytical and problem-solving skills. This hybrid role offers flexibility, combining essential collaborative work at our East London office with remote working capabilities. Join us to make a significant impact on our sales performance.

Key Responsibilities

• Develop, implement, and manage sales operations processes to improve efficiency and effectiveness.
• Oversee sales forecasting, planning, and reporting activities to ensure accuracy and provide strategic insights.
• Manage and optimize the CRM system, ensuring data integrity and utilization for sales team performance.
• Analyze sales data to identify trends, opportunities, and challenges, providing actionable recommendations to sales leadership.
• Support the sales team with operational resources, tools, and training to enhance their productivity.
• Develop and manage sales territories, quotas, and commission structures.
• Collaborate with marketing, finance, and supply chain departments to ensure alignment of sales operations with overall business objectives.
• Monitor sales performance against targets and key performance indicators (KPIs).
• Identify and implement process improvements to streamline sales operations and reduce costs.
• Ensure compliance with company policies and procedures in all sales-related operations.

Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
• Minimum of 4-6 years of experience in sales operations, preferably within the FMCG industry.
• Proven track record of improving sales efficiency and implementing successful sales operations strategies.
• Strong analytical skills with proficiency in CRM systems (e.g., Salesforce) and data analysis tools (e.g., Excel, BI tools).
• Excellent understanding of sales processes, forecasting methodologies, and territory management.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various departments.
• Ability to work independently and manage multiple priorities in a hybrid work environment.
• Proactive approach to identifying and solving operational challenges.

Benefits

• Competitive salary and performance-based bonus opportunities.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and career advancement in sales operations.
• A collaborative work environment with a hybrid working model offering flexibility.
• Chance to significantly impact the sales performance of a leading FMCG company.