Sales & Customer Experience Associate

Pick n Pay; Wes-Kaap; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Pick n Pay in South Africa is seeking a customer-focused Sales Assistant to enhance in-store service across locations. You will engage customers, explain product features, and help meet sales targets with enthusiasm.

This role requires matric and 2-3 years of sales experience, with flexibility to transfer between stores and support the team in busy periods. You will maintain a welcoming store environment and build customer relationships.

Qualifications

• Matric (Grade 12)
• Minimum of 2 - 3 years' sales experience
• Preference will be given to applicants in similar positions.
• The incumbent may also be expected to perform other duties as assigned from time to time.

Responsibilities

• Sales: Actively seek and engage customer prospects in the store to maximise sales potential.
• Provide assistance and information on product features to meet sales target.
• Adhere and achieve department's sales targets on a monthly, bi-annual and annual basis.
• Identify sales opportunities and prepare sales action plans and schedules to meet specific targets.
• Customer Service: Work with customers to determine their needs; recommend the right product and help customers find products that fit needs and desires.
• Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities and any potential for new products/services to ensure customer's needs are satisfactorily met.
• Collaborate with co-workers to ensure proper customer service is delivered.
• Identify and expedite the resolution of customer concerns to maximise satisfaction.
• Product Knowledge: Develop product knowledge and remain knowledgeable on current and new product offering in order to demonstrate the functions to potential customers.
• Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers.
• Administration: Prepare paperwork to activate and maintain contract services
• Analyse sales reports and interpret information to assist in putting together sales action plans
• Leading Self: Demonstrates self-control and recognizes own pressure points and uses this to guide positive thinking and actions
• Effectively organises and prioritises daily workload; volunteer to undertake additional related activities to ultimately deliver on the department's goals
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day-to-day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• Discover who we are

Skills

Numerical Reasoning

Drive

Stress handling

Building Relationships

Persuasiveness

Problem solving

Customer Service Orientation

Teamwork

Building the Brand

Influence

Education

Matric (Grade 12)

Job description

Pick n Pay in South Africa is seeking a customer-focused Sales Assistant to enhance in-store service across locations. You will engage customers, explain product features, and help meet sales targets with enthusiasm.

This role requires matric and 2-3 years of sales experience, with flexibility to transfer between stores and support the team in busy periods. You will maintain a welcoming store environment and build customer relationships.