Sales Assistant - Elevate Customer Experience

Old Khaki; Umhlanga Rocks; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Old Khaki in Umhlanga Rocks seeks a friendly retail associate to deliver excellent customer service and drive sales in a busy store environment. You will handle cash and card payments, maintain stock accuracy, and uphold visual merchandising standards while engaging customers with product knowledge.

The role requires a willingness to work retail hours, a matric or equivalent, and a customer‑focused mindset. Previous retail experience is advantageous for success in this position.

Qualifications

• Matric or equivalent qualification required.
• Up to 6 months retail experience preferred.
• 1 year retail experience advantageous.
• South African citizen required.
• Clear credit and criminal record required.
• Willing and able to work retail hours.

Responsibilities

• Exceed customer expectations by using customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping and visual merchandising standards to optimise sales.
• Create an inspiring environment and deliver friendly service.
• Process all purchases and payments accurately (cash, cards, vouchers).
• Scan and pay for all stock/items as they go out.
• Process loyalty cards including Accelerated Partners.
• Establish professional relationships with customers and offer helpful advice.
• Report customer compliments and complaints to management.
• Attend to stock queries and ensure issues are resolved.

Skills

Customer service

Cash handling

Merchandising

Stock management

Communication

Education

Matric or Equivalent

Tools

MS Office

Job description

Old Khaki in Umhlanga Rocks seeks a friendly retail associate to deliver excellent customer service and drive sales in a busy store environment. You will handle cash and card payments, maintain stock accuracy, and uphold visual merchandising standards while engaging customers with product knowledge.

The role requires a willingness to work retail hours, a matric or equivalent, and a customer‑focused mindset. Previous retail experience is advantageous for success in this position.