Retail Sales Associate — Elevate Customer Experience

Cape Union Mart Group; South Africa; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Cape Union Mart Group is seeking a motivated retail associate in South Africa. The role focuses on delivering exceptional customer service, driving sales, and maintaining store presentation. You will handle transactions, loyalty card processing, and stock control while building lasting customer relationships.

Ideal candidates have Matric or equivalent and up to 6 months of retail experience. Willingness to work retail hours and a clear credit/criminal record are required.

Qualifications

• Matric or equivalent qualification is essential.
• Up to 6 months of retail experience is required.

Responsibilities

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping and uphold visual merchandising standards to optimise sales.
• Transact all purchases and process payments (cash, cards, vouchers, coupons).
• Ensure all outgoing stock/items are scanned and paid for.
• Process all loyalty cards including accelerated partners.
• Establish a professional relationship with customers and provide friendly, helpful assistance and advice.
• Report customer compliments and complaints to management.
• Attend to all customer stock queries and ensure they are dealt with and resolved.

Skills

Honesty

Relationship building

Innovation

Adaptability

Ownership

Problem solving

Time management

Customer service

Education

Matric or Equivalent

Tools

Microsoft Office

Job description

Cape Union Mart Group is seeking a motivated retail associate in South Africa. The role focuses on delivering exceptional customer service, driving sales, and maintaining store presentation. You will handle transactions, loyalty card processing, and stock control while building lasting customer relationships.

Ideal candidates have Matric or equivalent and up to 6 months of retail experience. Willingness to work retail hours and a clear credit/criminal record are required.