Sales and Operations Administrator

Potentiam Ltd; Wes-Kaap; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Potentiam Ltd. seeks a Sales Operations Administrator to support the Channel team with quotes, orders, and quotations, ensuring a smooth sales cycle and timely processing to hit KPIs.

The role involves handling purchase orders, tracking orders, liaising with shipping, and providing a high level of customer service. In-office in Cape Town, standard hours with SLA-driven priorities.

Qualifications

• Sales admin experience in a vendor environment (3–5 years).
• Experience in an IT business is useful.
• Strong attention to detail, especially with orders and documentation.
• Administration experience in a busy environment.
• Experience raising quotes and purchase orders (POs).
• Customer focused with good communication.
• Excellent organisational skills and time management.
• Numerate with basic bookkeeping understanding is helpful.

Responsabilités

• Respond to quotes and send to Resellers within SLA.
• Process purchases orders from Resellers.
• Raise and place POs with vendors.
• Track orders from purchase to delivery to end customer.
• Coordinate with shipping provider to track deliveries.
• Cover for Channel Account Manager when unavailable.
• Maintain daily order loading and quote activity; process orders.
• Support sales activity to help meet team targets.
• Prioritise tasks to meet deadlines and SLAs.
• Handle customer queries promptly and professionally.
• Build relationships with Internal Sales and escalate issues as needed.
• Maintain accuracy in quotes, orders and records.

Connaissances

Sales Admin

IT familiarity

Attention to detail

Administration

Quotes & PO

Customer focus

Organization

Time management

Numerate

Communication

Customer relations

Outils

Word

Excel

Outlook

Description du poste

Potentiam company background

(The Employer)

Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India.

Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi-lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/account management, engineering, technology, and operations.

Potentiam manages our staff’s career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.

About the client

Our client believes in building strong relationships with Resellers and Partners to take advantage of and strategically use todays and tomorrow’s technologies. Their vision is to bring converged next-generation technologies to the UK to offer all seizes of business the same level of services that Google, Facebook and Amazon offer theirs. Their technologies focus on software defined security and cloud technologies amongst others, and they provide a full agency service from consultancy, design and implementation services to technical and training support.

Purpose of role

Support the Channel team by providing an excellent customer experience and accurate and timely processing of Purchase orders, sales orders, and quotations to support the sales cycle to achieve both team & company KPI’s and targets.

This is an additional Sales Operations Administrator position to support the existing team.

Duties and responsibilities

• Respond, build, and send quotes to our Resellers within Ethos SLA’s
• Respond and process Purchase Orders from our Resellers
• Raise and place Purchase Orders onto our Vendors
• Track orders from point of purchase to delivery to end customer
• Liaise with Ethos’ shipping company to track and fulfil orders
• Cover for external Channel Account Manager when they are out of office
• Responsible for daily order loading and quote activity, including any electronic order processing.
• To support all aspects of the sales activity to help the business achieve both team and company targets.
• Priorities own tasks to ensure agreed deadline or SLA is achieved.
• Ownership of customer queries in an efficient and professional manner to an early resolution.
• Develop strong relationships with Internal Sales.
• Escalate any issues in a timely manner to the Team Leader or Manager
• Maintain high levels of accuracy when processing quotes, orders and related administrative records.

Skills/Experience

• Sales Administration within a vendor environment (3–5 years)
• Experience in an IT business useful
• Strong attention to detail, particularly with order processing and documentation
• Administration experience
• Experience raising Quotes & PO’s
• Customer focused
• Excellent organisation skills
• Effective time management and prioritising skills
• Numerate
• Excellent communication skills
• Excellent customer relations skills
• Working knowledge of Word, Excel, Outlook
• Exposure to invoicing, basic bookkeeping or finance-related administration would be advantageous (subject to confirmation).

Location and hours

In office (CBD Cape Town); 09:30-18:30 (inside DLS) & 10:30-19:30 (outside of DLS)

Data Privacy Notice

The personal information you provide during the application and recruitment process will be used solely for recruitment purposes, in accordance with our data protection policies.

For any questions regarding data processing related to HR activities, please contact Chantal Endemann at [e-mail].

All data shared with third parties complies with applicable confidentiality and retention requirements.