Sales and Operations Administrator

Potentiam Ltd; Cape Town; On-site; ZAR 210,000 - 270,000; Full time

Job summary

Potentiam Ltd in Cape Town is seeking a Sales Operations Administrator to support the channel team by processing quotes, purchase orders, and quotations for resellers, ensuring accuracy and timeliness. You will manage end-to-end order workflows, liaise with vendors and shipping partners, and help the sales cycle achieve KPI targets, while upholding data privacy standards.

This in-office role requires strong attention to detail, numeracy, and excellent customer relations.

Qualifications

• Sales Administration within a vendor environment (3–5 years).
• Experience in an IT business is useful.
• Strong attention to detail with order processing and documentation.
• Effective time management and prioritising skills.
• Numerate with good customer relations.

Responsibilities

• Respond, build, and send quotes to our Resellers within Ethos SLA’s.
• Respond and process Purchase Orders from our Resellers.
• Raise and place Purchase Orders onto our Vendors.
• Track orders from point of purchase to delivery to end customer.
• Liaise with Ethos’ shipping company to track and fulfil orders.
• Cover for external Channel Account Manager when they are out of office.
• Responsible for daily order loading and quote activity, including any electronic order processing.
• To support all aspects of the sales activity to help the business achieve both team and company targets.
• Priorities own tasks to ensure agreed deadline or SLA is achieved.
• Ownership of customer queries in an efficient and professional manner to an early resolution.
• Develop strong relationships with Internal Sales.
• Escalate any issues in a timely manner to the Team Leader or Manager.
• Maintain high levels of accuracy when processing quotes, orders and related administrative records.

Skills

Sales admin

Vendor IT knowledge

Attention to detail

Time management

Numeracy

Customer relations

Excel

Outlook

Tools

Word

Excel

Outlook

Job description

Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India.

Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi-lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/account management, engineering, technology, and operations.

Potentiam manages our staff’s career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.

About the client

Our client believes in building strong relationships with Resellers and Partners to take advantage of and strategically use todays and tomorrow’s technologies. Their vision is to bring converged next-generation technologies to the UK to offer all seizes of business the same level of services that Google, Facebook and Amazon offer theirs. Their technologies focus on software defined security and cloud technologies amongst others, and they provide a full agency service from consultancy, design and implementation services to technical and training support.

Purpose of role

Support the Channel team by providing an excellent customer experience and accurate and timely processing of Purchase orders, sales orders, and quotations to support the sales cycle to achieve both team & company KPI’s and targets.

This is an additional Sales Operations Administrator position to support the existing team.

Duties and responsibilities

• Respond, build, and send quotes to our Resellers within Ethos SLA’s
• Respond and process Purchase Orders from our Resellers
• Raise and place Purchase Orders onto our Vendors
• Track orders from point of purchase to delivery to end customer
• Liaise with Ethos’ shipping company to track and fulfil orders
• Cover for external Channel Account Manager when they are out of office
• Responsible for daily order loading and quote activity, including any electronic order processing.
• To support all aspects of the sales activity to help the business achieve both team and company targets.
• Priorities own tasks to ensure agreed deadline or SLA is achieved.
• Ownership of customer queries in an efficient and professional manner to an early resolution.
• Develop strong relationships with Internal Sales.
• Escalate any issues in a timely manner to the Team Leader or Manager
• Maintain high levels of accuracy when processing quotes, orders and related administrative records.

Skills/Experience

• Sales Administration within a vendor environment (3–5 years)
• Experience in an IT business useful
• Strong attention to detail, particularly with order processing and documentation
• Effective time management and prioritising skills
• Numerate
• Excellent customer relations skills
• Working knowledge of Word, Excel, Outlook
• Exposure to invoicing, basic bookkeeping or finance-related administration would be advantageous (subject to confirmation).

Location and hours

In office (CBD Cape Town); 09:30-18:30 (inside DLS) & 10:30-19:30 (outside of DLS)

Data Privacy Notice

The personal information you provide during the application and recruitment process will be used solely for recruitment purposes, in accordance with our data protection policies.

For any questions regarding data processing related to HR activities, please contact Chantal Endemann at [e-mail].

All data shared with third parties complies with applicable confidentiality and retention requirements.