Sales Affiliates Agent : KZN

Miway Insurance Limited; Umhlanga Rocks; On-site; ZAR 201,000 - 312,000; Full time

Job summary

MiWay Insurance Limited is seeking an affiliate sales professional to manage relationships with affiliate partners and convert leads into insurance policy sales. The role involves handling multi-channel communications, supporting policy inquiries, and contributing to sales targets and service excellence.

Minimum qualifications include Grade 12, RE5, and FAIS accreditation, with 1+ years in call centre or STI client services environments.

Qualifications

• Grade 12/Standard 10/NQF 4.
• RE5 Certificate as per DOFA date.
• Fully FAIS Accredited as per DOFA date.

Responsibilities

• Execute daily and monthly targets in sales and service.
• Convert affiliate-generated leads into new insurance policy sales.
• Handle inbound/outbound calls and policy inquiries with professionalism.
• Provide accurate product information and premium explanations to customers.
• Create and submit reports to management.

Skills

Outbound Tele-Sales

Client service

Administration

Quality & Compliance

Data processing

Education

Grade 12/Standard 10/NQF 4

RE5 Certificate

Fully FAIS Accredited

Job description

Who are we?

At Miway, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

Under direct supervision you will be responsible in managing relationships with MiWay’s affiliate partners and converting affiliate-generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an affiliate agents you will be handling multi-channel communication, support policy queries, and contribute to sales and service excellence

What will make you successful in this role?

Minimum Qualification

• Grade 12/Standard 10/ NQF 4
• RE5 Certificate (As per DOFA date)
• Fully FAIS Accredited (As per DOFA date)

Minimum Experience

• Minimum of more than 1 year Call Centre experience
• Minimum 1-3 years in the STI environment and client services experience

Key Responsibilities

• Responsible for the execution of our daily and monthly targets
• Ensuring that all sales budgets were met
• Convert affiliate-generated leads into new insurance policy sales
• Follow a target-driven sales approach aligned to MiWay’s performance expectations
• Provide prompt assistance with policy inquiries, product information, and premium explanations
• Creating reports and submitting to management

Competencies, Knowledge And Skills

• Obsessed with excellence
• Able to work in a team target setting
• Be resilient and able to work under pressure.
• Able to overcome objections easily
• Persuasion and negotiation skills
• Excellent English communication
• Great at timekeeping

Knowledge, Skills And Personal Artributes

• Record keeping; filing and maintenance of databases
• Data Collection and processing of transactions
• Reporting and Administration
• Quality; compliance and accreditation
• Business Process
• Services knowledge

Knowledge And Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, compliance and accreditation

Personal Attributes

• Communicates effectively - Contributing dependently
• Situational adaptability - Contributing dependently
• Action orientated - Contributing dependently
• Persuades - Contributing dependently

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing independently
• Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.