iRefer : Sales Agent

Sanlam Limited; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MiWay is seeking an iReferSales Agent to engage with clients, promote Value Added Products, and achieve daily and monthly sales targets. The role emphasizes delivering excellent customer service and accurate data capture within a compliant framework.

The ideal candidate will have 1+ year of call centre sales experience, strong communication skills, and prior iRefer/short-term insurance exposure in a target-driven environment.

Qualifications

• Grade 12/Standard 10/NQF 4 is required.
• STI FAIS Credits (as per DOFA date) required.
• At least 1 year of call centre sales experience.
• Previous short-term insurance experience.
• Previous iRefer experience in a target-driven environment.

Responsibilities

• Engage with existing and prospective MiWay clients to promote Value Added Products.
• Maximise every customer interaction by identifying sales opportunities and delivering service.
• Provide customers with relevant product information and use persuasive sales techniques.
• Accurately capture data, maintain records, and adhere to company policies and compliance.

Skills

Outbound Tele-Sales

Administration

Quality compliance

Accreditation

Communication

Education

Grade 12/Standard 10/NQF 4

STI FAIS Credits

Job description

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

As an iReferSales Agent, you will be responsible for engaging with both existing and prospective MiWay clients to promote and sell Value Added Products (VAPs). The role focuses on maximizing every customer interaction by identifying sales opportunities, delivering exceptional customer service, and achieving daily and monthly sales targets.

You will provide customers with relevant product and service information, effectively address their needs, and use persuasive sales techniques to increase product uptake. The role may involve the use of predictive dialling technology to contact customers efficiently.

Success in this role requires maintaining high productivity levels, ensuring accurate data capturing and record keeping, and consistently delivering quality service to both internal and external customers while adhering to company policies and compliance requirements.

Minimum Qualification and Experience

• Grade 12/Standard 10/NQF 4
• STI FAIS Credits (as per DOFA date)
• At least 1 years call Centre Sales experience
• Previous short term insurance exprience
• Previous iRefer experience in a target driven environment
• Ability to multi-task and cope with pressure
• Punctual and can self manage

Knowledge and Skills

Undertake Outbound Tele-Sales

Administration and processing

Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Situational adaptability - Contributing dependently

Action orientated - Contributing dependently

Persuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Customer focus - Contributing independently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.