Retail Operations Manager

Placements24; Pietermaritzburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Bonuses

Flexible remote

Home office allowance

Professional development

Virtual team culture

Job summary

Placements24 is seeking an experienced Retail Operations Manager to oversee remote retail operations across multiple virtual locations. The role focuses on executing sales strategies, maintaining customer service standards, and optimizing efficiency from a fully remote setup.

You will drive sales performance, manage remote teams, and implement innovative solutions to enhance the customer journey from anywhere. This remote leadership position shapes the future of the company.

Qualifications

• Experience in retail management with focus on operations and sales.
• Proven ability to lead remote teams.
• Bachelor's degree preferred in related field.

Responsibilities

• Develop strategic operational plans to achieve sales targets.
• Mentor a distributed team of retail associates.
• Analyze sales data and drive efficiency.
• Oversee inventory and supply chain remotely.
• Refine remote customer service protocols.
• Lead continuous improvement initiatives.

Skills

Retail management

Remote leadership

Data analysis

CRM/ERP proficiency

Communication skills

Education

Bachelor's degree in Business Administration or related

Tools

CRM software

ERP systems

Job description

About the Role

Our client is seeking an experienced and results-oriented Retail Operations Manager to oversee their retail operations across multiple virtual locations. This role is pivotal in ensuring the seamless execution of sales strategies, maintaining high standards of customer service, and optimizing operational efficiency within a fully remote framework. You will be instrumental in driving sales performance, managing remote teams, and implementing innovative solutions to enhance the customer journey from anywhere. This is a unique opportunity to shape the future of remote retail management and contribute significantly to the company's growth.

Key Responsibilities

• Develop and implement strategic operational plans to achieve company sales targets and enhance customer satisfaction.
• Manage and mentor a distributed team of retail associates, fostering a high-performance culture.
• Monitor sales performance, analyze data, and provide actionable insights to improve efficiency and profitability.
• Oversee inventory management, supply chain logistics, and ensure compliance with company policies remotely.
• Implement and refine remote customer service protocols to ensure a consistent, positive brand experience.
• Drive initiatives for continuous improvement in operational processes and customer engagement strategies.

Requirements

• Proven experience in retail management , with a strong understanding of operations and sales.
• Demonstrated ability to lead and manage remote teams effectively.
• Proficiency in using CRM, ERP, and other relevant retail management software .
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Strong communication and interpersonal skills, essential for remote collaboration.
• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and a fully remote work environment .
• Opportunities for professional development and career advancement.
• Contribution towards home office setup and internet expenses.
• A dynamic and supportive virtual team culture.