Hybrid Retail Ops Lead - Drive Sales & Customer Experience

Placements24; George; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Performance incentives

Employee discounts

Training & progression

Team atmosphere

Provident fund

Scenic Western Cape location

Job summary

Placements24 in George, Western Cape, seeks an Assistant Retail Operations Manager to support the Store Manager in daily operations, customer experience, and staff supervision. This hybrid role blends on-site responsibilities with potential remote admin tasks, offering exposure to sales initiatives and visual merchandising in a growing retail environment.

The successful candidate will have retail supervisory experience, strong communication, and a knack for coaching teams.

Qualifications

• Experience in a retail supervisory or assistant management role.
• Strong understanding of retail operations and sales techniques.
• Excellent interpersonal and communication skills.
• Proficiency in POS systems and basic computer literacy.
• Willingness to work flexible hours, including weekends.
• Problem-solving skills and ability to work under pressure.

Responsibilities

• Assist the Store Manager with day-to-day store management.
• Supervise retail staff and enforce policies.
• Drive sales through promotions and strategies.
• Monitor inventory and assist stock management.
• Ensure excellent customer service and handle queries/complaints.
• Contribute to visual merchandising and store presentation.
• Support staff training and development.
• Manage opening and closing procedures.
• Maintain store cleanliness, safety and security.
• Analyze sales reports and provide feedback to the Store Manager.

Skills

Retail operations

Team leadership

Customer service

Interpersonal communication

Problem solving

Flexibility

Tools

POS systems

Computer literacy

Job description

Placements24 in George, Western Cape, seeks an Assistant Retail Operations Manager to support the Store Manager in daily operations, customer experience, and staff supervision. This hybrid role blends on-site responsibilities with potential remote admin tasks, offering exposure to sales initiatives and visual merchandising in a growing retail environment.

The successful candidate will have retail supervisory experience, strong communication, and a knack for coaching teams.