Retail Store Manager: Lead Operations & Customer Success

Staff Solutions; Mbombela (Nelspruit); On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

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Job summary

Staff Solutions in Mpumalanga, Mbombela (Nelspruit), is seeking an experienced retail store manager to oversee daily operations, deliver excellent customer service, and supervise staff to ensure smooth store performance.

Required: 5+ years in retail, Grade 12, strong MS Office skills; Sage Evolution experience is a plus. Role is on-site in Mbombela and involves financial duties and reporting.

Qualifications

• Minimum 5 years of retail management experience.
• Proficiency in Microsoft Office is essential.
• Experience with Sage Evolution will be advantageous.
• Grade 12 / Matric qualification.
• Minimum of 5 years' experience in a retail environment (required).

Responsibilities

• Deliver exceptional customer service through effective product demonstrations and by overseeing daily staff operations.
• Schedule, assign, and monitor employee tasks to ensure optimal performance and productivity.
• Ensure the efficient and smooth operation of the store.
• Maintain accurate bank balances and perform daily cash-up procedures.
• Prepare and submit daily, weekly, and monthly reports.
• Build and maintain strong customer relationships while ensuring compliance with company policies and procedures.
• Professionally address and resolve customer queries and concerns, both in-store and telephonically.
• Promote effective collaboration and communication with various departments across the group.

Skills

Retail management

Customer service

Staff supervision

Team leadership

Education

Grade 12 / Matric

Tools

Microsoft Office

Sage Evolution

Job description

Staff Solutions in Mpumalanga, Mbombela (Nelspruit), is seeking an experienced retail store manager to oversee daily operations, deliver excellent customer service, and supervise staff to ensure smooth store performance.

Required: 5+ years in retail, Grade 12, strong MS Office skills; Sage Evolution experience is a plus. Role is on-site in Mbombela and involves financial duties and reporting.