Retail Store Manager - Lead Operations & Customer Experience

Top Vitae; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading retail company in Mbombela (Nelspruit) seeks a Retail Manager to oversee store operations, ensure compliance with company policies, and maintain customer relationships. The ideal candidate has at least 5 years of retail management experience, proficiency in MS Office, and strong leadership skills. Responsibilities include scheduling tasks, managing performance, and preparing financial reports. Candidates should be detail-oriented, able to multitask, and possess excellent problem-solving abilities.

Responsibilities

• Scheduling and delegating tasks to employees.
• Monitoring employees' performance.
• Conducting cash-ups and preparing reports.
• Establishing strong customer relationships.
• Enforcing company policies.
• Addressing customer concerns.
• Fostering collaboration with departments.

Skills

Proficiency in verbal and written communication

Excellent team player

Negotiation skills

Detail-oriented

Time management

Active listening

Results-driven

Ability to multitask

Work under pressure

Analytical and problem-solving skills

Education

Grade 12/Matric

5 years of previous retail management experience

Proficient experience in MS Office

Sage Evolution experience

Job description

A leading retail company in Mbombela (Nelspruit) seeks a Retail Manager to oversee store operations, ensure compliance with company policies, and maintain customer relationships. The ideal candidate has at least 5 years of retail management experience, proficiency in MS Office, and strong leadership skills. Responsibilities include scheduling tasks, managing performance, and preparing financial reports. Candidates should be detail-oriented, able to multitask, and possess excellent problem-solving abilities.