Retail Store Manager: Lead Growth & Customer Excellence

West Coast Personnel; Richards Bay; On-site; ZAR 360,000 - 540,000; Full time

Job summary

West Coast Personnel is seeking an experienced Store Manager for a KwaZulu-Natal store. You will oversee daily operations to achieve sales, profitability, and targets, and develop strategies, plans, and promotions to maximise revenue.

You will manage inventory, pricing, and merchandising, monitor market trends, and ensure security, safety, and regulatory compliance while delivering outstanding customer service and building strong stakeholder relationships. Leadership of staff is essential.

Qualifications

• Diploma in Business Administration, Sales, or Marketing (NQF 6) or equivalent.
• Minimum 5 years in retail sales or marketing.
• At least 3 years in a supervisory/management role.
• Strong leadership, planning and organisational skills.
• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving and analytical abilities.

Responsibilities

• Oversee daily store operations to meet sales, profitability, and targets.
• Develop store strategies, sales plans, and promotional initiatives.
• Manage inventory, stock availability, merchandising, and pricing strategies.
• Monitor market trends and adjust strategies to maximise revenue and competitiveness.
• Ensure store security, safety, and regulatory compliance.
• Maintain high standards of customer service and build strong stakeholder relationships.
• Resolve customer queries and operational issues efficiently and professionally.
• Supervise, schedule, and manage staff performance and productivity.
• Conduct performance reviews, support staff development, and handle employee relations matters.
• Manage budgets, control costs, and monitor financial performance against targets.
• Identify risks, maintain compliance standards, and ensure adherence to internal policies and procedures.

Skills

Leadership

Communication

Strategic planning

Customer focus

Problem solving

Analytical skills

Team management

Education

Diploma (NQF 6) in Business Administration, Sales, or Marketing

Bachelor’s Degree (NQF 7) advantageous

Tools

MS Office

Retail systems

Job description

West Coast Personnel is seeking an experienced Store Manager for a KwaZulu-Natal store. You will oversee daily operations to achieve sales, profitability, and targets, and develop strategies, plans, and promotions to maximise revenue.

You will manage inventory, pricing, and merchandising, monitor market trends, and ensure security, safety, and regulatory compliance while delivering outstanding customer service and building strong stakeholder relationships. Leadership of staff is essential.