Retail Store Manager – Lead, Grow & Drive Sales

Cash Crusaders; Durban; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Cash Crusaders in Durban is seeking experienced retail leaders to step into Assistant Store Manager, Store Manager, or Trainee Manager roles. You will drive store performance, lead teams and develop talent in a fast-paced retail environment.

The position emphasizes customer service excellence, profitability, stock control and compliant operations. Join a dynamic team that values leadership, accountability and growth opportunities within KwaZulu-Natal.

Qualifications

• Previous retail management experience as a Store Manager or Assistant Store Manager.
• Proven track record of achieving sales targets and driving store performance.
• Strong leadership, coaching and people management skills.
• Excellent communication, organisational and problem-solving abilities.
• Target-driven mindset with a passion for retail and customer service.
• Willingness to relocate anywhere in KwaZulu Natal.

Responsibilities

• Drive sales performance and achieve business targets.
• Maximise profitability through effective management of gross profit (GP), add-on sales and other revenue streams.
• Maintain merchandising, marketing and operational standards.
• Monitor store performance and identify opportunities for improvement.
• Ensure effective stock control and inventory management.
• Monitor stock levels in line with customer demand and sales performance.
• Minimise stock losses and maintain accurate stock records.
• Deliver exceptional customer experiences and promote a customer-first culture.
• Monitor Mystery Shopper results and customer feedback.
• Resolve customer complaints professionally and efficiently.
• Lead, motivate and develop teams to achieve business objectives.
• Manage employee performance and support individual growth.
• Identify and develop future leaders through succession planning.
• Foster a positive, accountable and high-performing team environment.
• Ensure compliance with company policies, systems and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and recordkeeping.
• Maintain high standards of operational control and accountability.

Skills

Retail leadership

Sales targets

Customer service

Staff coaching

Relocation willingness

Job description

Cash Crusaders in Durban is seeking experienced retail leaders to step into Assistant Store Manager, Store Manager, or Trainee Manager roles. You will drive store performance, lead teams and develop talent in a fast-paced retail environment.

The position emphasizes customer service excellence, profitability, stock control and compliant operations. Join a dynamic team that values leadership, accountability and growth opportunities within KwaZulu-Natal.