Retail Store Manager - La Lucia

Pro Select Consulting; Umhlanga Rocks; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Pro Select Consulting is seeking an experienced Retail Store Manager to lead an apparel store in La Lucia, Umhlanga Rocks. You will oversee daily operations, drive sales, and manage a high-performing team to deliver outstanding customer experiences.

The role demands strong leadership, data-driven decision making, effective merchandising, and a culture of high service standards. A focus on staff development, scheduling, and KPI optimization is essential for success.

Qualifications

• Proven experience as Retail Store Manager (apparel/fashion preferred).
• Strong sales and commercial acumen.
• Excellent leadership and people management.
• Ability to analyse data and make informed decisions.
• Well-organised with strong problem-solving skills.

Responsibilities

• Drive store sales to achieve and exceed targets.
• Analyse sales reports and implement strategies to improve performance.
• Monitor KPIs including conversion rates, basket size, and foot traffic.
• Execute promotional campaigns and in-store merchandising strategies.
• Recruit, train, and develop store staff.
• Manage staff performance, including setting targets and conducting reviews.
• Create staff schedules and ensure optimal staffing levels.
• Foster a positive, motivated, and customer-focused team culture.
• Ensure exceptional customer service standards are consistently delivered.
• Handle customer queries, complaints, and escalations professionally.
• Maintain strong product knowledge across all apparel ranges.
• Oversee daily store operations, including opening and closing procedures.
• Manage stock levels, stock takes, and shrinkage control.
• Ensure visual merchandising standards are maintained in line with brand guidelines.
• Maintain health & safety and company compliance standards.
• Manage stock replenishment and stock rotation.
• Ensure accurate stock control and reporting.
• Implement visual merchandising plans to maximize product appeal.

Skills

Sales

Leadership

Data analysis

Customer service

Staff management

Merchandising

Stock management

Organisational skills

Tools

Retail software

Microsoft Office

Job description

We are seeking an experienced and driven Retail Store Manager to lead a dynamic apparel store in La Lucia. This role is responsible for overseeing daily store operations, driving sales performance, delivering exceptional customer experiences, and leading a high-performing team.

Key Responsibilities:

• Drive store sales to achieve and exceed targets
• Analyse sales reports and implement strategies to improve performance
  
• Monitor KPIs including conversion rates, basket size, and foot traffic
• Execute promotional campaigns and in-store merchandising strategies
• Recruit, train, and develop store staff
• Manage staff performance, including setting targets and conducting reviews
• Create staff schedules and ensure optimal staffing levels
• Foster a positive, motivated, and customer-focused team culture
• Ensure exceptional customer service standards are consistently delivered
  
• Handle customer queries, complaints, and escalations professionally
• Maintain strong product knowledge across all apparel ranges
• Oversee daily store operations, including opening and closing procedures
• Manage stock levels, stock takes, and shrinkage control
• Ensure visual merchandising standards are maintained in line with brand guidelines
• Maintain health & safety and company compliance standards
• Manage stock replenishment and stock rotation
• Ensure accurate stock control and reporting
• Implement visual merchandising plans to maximize product appeal

Personal Attributes:

• Proven experience as a Retail Store Manager (preferably in apparel/fashion)
• Strong sales and commercial acumen
• Excellent leadership and people management skills
• Ability to analyse data and make informed business decisions
• Strong organisational and problem-solving skills
• Customer-centric mindset
• Proficient in retail systems and Microsoft Office

Preference will be given to suitably qualified Employment Equity candidates, in line with the company's Employment Equity plan.