Retail Store Manager

Staff Solutions Recruitment; Paarl; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Staff Solutions Recruitment in Paarl seeks an experienced retail manager to lead daily operations and staff performance. The role covers customer service excellence, product demonstrations, and cross-department collaboration across the group.

The ideal candidate has at least 5 years of retail management experience, is proficient in Microsoft Office, and has knowledge of Sage Evolution. Grade 12 is required, with a strong focus on delivering metrics and customer satisfaction.

Qualifications

• Minimum 5 years of retail management experience preferred.
• Proficiency in Microsoft Office is essential.
• Experience with Sage Evolution is advantageous.
• Grade 12 / Matric qualification required.

Responsibilities

• Deliver excellent customer service through product demonstrations and staff oversight.
• Schedule, assign, and monitor tasks to ensure productivity.
• Ensure smooth store operations and handle cash-up procedures daily.
• Prepare and submit daily, weekly and monthly reports.
• Build strong customer relationships and address queries in-store and on the phone.

Skills

Retail management experience

Microsoft Office

Sage Evolution

Matric/Grade 12

Retail experience (5+ years)

Education

Grade 12 / Matric qualification

Tools

Microsoft Office

Sage Evolution

Job description

Duties

Deliver exceptional customer service through effective product demonstrations and by overseeing daily staff operations. Schedule, assign, and monitor employee tasks to ensure optimal performance and productivity. Ensure the efficient and smooth operation of the store. Maintain accurate bank balances and perform daily cash-up procedures. Prepare and submit daily, weekly, and monthly reports. Build and maintain strong customer relationships while ensuring compliance with company policies and procedures. Professionally address and resolve customer queries and concerns, both in-store and telephonically. Promote effective collaboration and communication with various departments across the group.

Experience and Skills

A minimum of 5 years' retail management experience will be advantageous. Proficiency in Microsoft Office is essential. Experience with Sage Evolution will be advantageous. Grade 12 / Matric qualification. Minimum of 5 years' experience in a retail environment (required).