Retail Shop Supervisor: Lead Operations & Service

Libstar; Cape Town; On-site; ZAR 230,000 - 290,000; Full time

Job summary

Libstar is seeking a Store Supervisor in Cape Town to oversee daily store operations, stock control, cash handling and customer service. You will lead shifts, manage staff, and ensure accurate pricing, promotions and product presentation.

Role requires 5+ years retail experience with at least 2 years in supervision, strong leadership, communication and numerical skills, and a focus on loss prevention and food safety compliance.

Qualifications

• Minimum 5 years retail experience.
• Minimum 2 years supervisory experience in retail.
• Experience with stock control, cash management and customer service.
• Knowledge of retail operations, food safety and stock control.

Responsibilities

• Support the achievement of sales and profitability targets.
• Monitor daily sales performance and escalate concerns to the Factory Shop Manager.
• Ensure approved prices, promotions and markdowns are accurately implemented.
• Assist with merchandising, promotional displays and product presentation.
• Monitor short-dated stock and assist with initiatives to minimise losses.
• Promote customer loyalty through excellent service and product availability.
• Supervise daily store operations during allocated shifts.
• Ensure the shop opens and closes safely and according to procedures.
• Allocate tasks and monitor staff performance throughout the trading day.
• Maintain housekeeping, shelf presentation and store cleanliness.
• Manage customer queries and complaints promptly and professionally.
• Escalate significant operational issues to the Factory Shop Manager.
• Monitor stock levels and communicate replenishment requirements.
• Assist with ordering activities as delegated by the Factory Shop Manager.
• Ensure stock rotation practices are applied correctly.
• Verify deliveries, transfers and stock movements.
• Assist with monthly stock takes, recounts and investigations.
• Monitor short-dated, damaged and excess stock.
• Supervise daily cash-up procedures and till reconciliations.
• Investigate and report cash discrepancies.
• Ensure compliance with refund, void and discount procedures.
• Accurately process transactions using approved systems.
• Maintain required records, filing systems and supporting documentation.
• Ensure administrative tasks are completed according to deadlines.
• Lead and motivate employees during assigned shifts.
• Monitor attendance, punctuality and work performance.
• Conduct on-the-job coaching and training.
• Communicate daily targets, priorities and operational updates.
• Assist the Factory Shop Manager in managing performance and discipline matters.
• Promote teamwork, professionalism and customer-focused behaviour.

Skills

Leadership

Communication

Numerical

Analytical

Attention to detail

Customer service

Education

Grade 12 / NQF Level 4

Retail / Business / Supervisory qualification advantageous

Tools

Excel

POS systems

Syspro

TRAILD

Opstol

Job description

Libstar is seeking a Store Supervisor in Cape Town to oversee daily store operations, stock control, cash handling and customer service. You will lead shifts, manage staff, and ensure accurate pricing, promotions and product presentation.

Role requires 5+ years retail experience with at least 2 years in supervision, strong leadership, communication and numerical skills, and a focus on loss prevention and food safety compliance.