Retail Security Officer | Visible Deterrent & Customer Service

OCS; Devon; On-site; ZAR 89,000 - 156,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts

Professional Growth

Wagestream pay

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in our stores across the region. You will deter theft, monitor CCTV, conduct patrols and respond to incidents with professionalism and discretion.

You will provide excellent customer service, assist with directions, de-escalate conflicts, and work with the wider security team under the Site Supervisor. A valid SIA DS/Guarding license is required; flexible shifts including weekends.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills to identify suspicious behaviour.
• Excellent verbal and written communication skills for reporting and interactions.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Provide a professional and welcoming approach to customers, staff, and visitors.
• De-escalate confrontational situations calmly and professionally.
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Skills

Observation & reporting

Security awareness

Customer service

Communication

Flexibility

Education

SIA License – DS or Security Guarding

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in our stores across the region. You will deter theft, monitor CCTV, conduct patrols and respond to incidents with professionalism and discretion.

You will provide excellent customer service, assist with directions, de-escalate conflicts, and work with the wider security team under the Site Supervisor. A valid SIA DS/Guarding license is required; flexible shifts including weekends.