Retail Sales Supervisor - General Merchandise

Placements24; Richards Bay; Sur place; ZAR 79 000 - 97 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Employee discounts

Leadership development

Career advancement

Dynamic retail environment

Store operations exposure

Team incentives

Résumé du poste

Placements24 is seeking a proactive Retail Sales Supervisor for its Richards Bay store in KwaZulu-Natal. You will lead a dynamic sales team, drive customer-focused service, and support store management in executing sales strategies.

The role emphasizes teamwork, product knowledge, and operational efficiency in a fast-paced retail environment. Weekend and holiday shifts are required, with growth opportunities within the brand.

Qualifications

• Previous experience in a retail sales role with some supervisory or team lead experience preferred.
• Demonstrated ability to drive sales and provide excellent customer service.
• Strong communication and interpersonal skills.

Responsabilités

• Supervise and guide a team of retail sales associates, providing direction and support.
• Assist customers by answering questions, providing information, and recommending products.
• Drive sales performance by actively engaging with customers and promoting product knowledge.
• Maintain high standards of cleanliness and organization on the sales floor.
• Assist with inventory management, including receiving, stocking, and stock counts.
• Handle customer inquiries and resolve issues promptly, escalating when necessary.
• Support the Store Manager in implementing sales initiatives and promotions.
• Train new sales associates on product knowledge and store policies.
• Operate the POS system and assist with transactions.
• Foster a positive team environment and strong customer service.

Connaissances

Retail sales

Supervisory experience

Customer service

Communication

Team motivation

Outils

POS systems

Stock management

Description du poste

About the Role

Our client, a popular retail chain offering a wide array of general merchandise, is seeking a proactive and customer-focused Retail Sales Supervisor to join their team in Richards Bay, KwaZulu-Natal . This role is perfect for an individual with a passion for retail and leadership potential. As a Sales Supervisor, you will play a key role in driving sales, motivating the sales team, and ensuring a positive shopping experience for all customers. You will work closely with the Store Manager to implement sales strategies, manage daily operations, and contribute to the overall success of the store. This position requires strong interpersonal skills and a commitment to excellence in a fast-paced retail environment.

Key Responsibilities

• Supervise and guide a team of retail sales associates, providing direction and support.
• Assist customers by answering questions, providing information, and recommending products.
• Drive sales performance by actively engaging with customers and encouraging product knowledge among the team.
• Ensure the sales floor is consistently maintained to high standards of cleanliness and organization.
• Assist with inventory management, including receiving, stocking, and conducting regular stock counts.
• Handle customer inquiries and resolve issues promptly and effectively, escalating when necessary.
• Support the Store Manager in implementing sales initiatives and promotions.
• Train new sales associates on product knowledge, sales techniques, and store policies.
• Operate the point-of-sale (POS) system and assist with transactions.
• Contribute to a positive team environment and foster excellent customer service.

Requirements

• Previous experience in a retail sales role, with some supervisory or team lead experience preferred.
• Demonstrated ability to drive sales and provide excellent customer service.
• Strong communication and interpersonal skills.
• Ability to motivate and guide a team of individuals.
• Good organizational skills and attention to detail.
• Familiarity with POS systems and basic inventory management.
• A customer-centric attitude and a passion for retail.
• Flexibility to work various shifts, including weekends and public holidays.
• Ability to work effectively in a team and independently.
• A proactive approach to problem-solving and operational efficiency.

Benefits

• A competitive annual salary of 88000 ZAR.
• Employee discounts on a wide range of general merchandise.
• Opportunities for leadership development and career advancement.
• A supportive and dynamic retail environment in Richards Bay .
• Exposure to store operations and sales management.
• Team-based incentives and recognition programs.
• Contribute to customer satisfaction and the success of a well-known retail brand.