Retail Sales Associate - Customer Experience & Merchandising

Cape Union Mart Group

Wes-Kaap

On-site

ZAR 90,000 - 120,000

Full time

5 days ago

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Job summary

Cape Union Mart Group in South Africa is seeking a retail associate to deliver excellent customer service, handle cash and payments, and maintain store standards. You will engage customers, promote products, and support stock controls to minimise loss.

The role emphasises friendly, helpful service, teamwork, and achieving sales targets while complying with store policies and retail hours.

Qualifications

Matric or Equivalent required.
Up to 6 months retail experience preferred.
Clear credit and criminal record.
South African citizenship.

Responsibilities

Exceed customer expectations by practicing customer selling techniques.
Adhere to stock loss controls in store.
Ensure individual targets are met consistently.
Maximise and drive sales by identifying opportunities to increase turnover.
Maintain housekeeping, uphold visual merchandising standards to optimise sales.
Transact all purchases - receive, verify and process all payments.
Ensure all outgoing stock/items/scripts are scanned and paid for.
Process loyalty cards including those of accelerated partners.
Establish a professional relationship with customers and provide friendly, helpful, courteous assistance.
Report customer compliments and complaints to management.
Attend to all customer stock queries and ensure that they dealt with and resolved.